Front Desk & Customer Experience Specialist (Flexible)

Melissa Long - State Farm Agent; Sevierville (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Job summary

Melissa Long Insurance and Financial Services is seeking a front desk receptionist to warmly greet clients and manage calls and appointments. You will help maintain customer records and support daily office operations in a friendly, professional environment.

The ideal candidate is organized, detail-oriented, and eager to learn about the insurance industry, with a comfort level in discussing options with customers. This on-site role offers growth opportunities and a supportive team atmosphere.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

Basic computer skills

Tools

CRM systems

Microsoft Office

Job description

Melissa Long Insurance and Financial Services is seeking a front desk receptionist to warmly greet clients and manage calls and appointments. You will help maintain customer records and support daily office operations in a friendly, professional environment.

The ideal candidate is organized, detail-oriented, and eager to learn about the insurance industry, with a comfort level in discussing options with customers. This on-site role offers growth opportunities and a supportive team atmosphere.