Front Desk & Customer Care Specialist (Bilingual)

Melissa Eldridge - State Farm Agent; Rome (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Melissa Eldridge - State Farm Agency is seeking a highly organized Receptionist to support daily operations, answer inquiries, and greet customers with professionalism. You will manage scheduling, maintain records, and assist in identifying insurance opportunities during customer conversations.

The ideal candidate has experience in customer service, strong communication, and comfort with sales dialogue. This role offers growth in a supportive team environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual - Spanish preferred.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team.
• Schedule appointments and manage office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify opportunities for insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

Microsoft Office

CRM systems

Bilingual (Spanish)

Tools

CRM systems

Microsoft Office

Job description

Melissa Eldridge - State Farm Agency is seeking a highly organized Receptionist to support daily operations, answer inquiries, and greet customers with professionalism. You will manage scheduling, maintain records, and assist in identifying insurance opportunities during customer conversations.

The ideal candidate has experience in customer service, strong communication, and comfort with sales dialogue. This role offers growth in a supportive team environment.