Front Desk & Customer Experience Specialist

State Farm; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

State Farm in Roswell, GA seeks a friendly, proactive Customer Service Representative who loves talking to people and solving issues. You will convert customers into loyal advocates by delivering accurate information and timely responses.

Responsibilities include communicating with customers via phone, email and chat; answering questions about products, pricing and availability; collaborating with internal teams; and performing data entry across multiple platforms to ensure a seamless experience.

Qualifications

• At least 1 - 3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Interpersonal skills

Multitasking

Written communication

Job description

State Farm in Roswell, GA seeks a friendly, proactive Customer Service Representative who loves talking to people and solving issues. You will convert customers into loyal advocates by delivering accurate information and timely responses.

Responsibilities include communicating with customers via phone, email and chat; answering questions about products, pricing and availability; collaborating with internal teams; and performing data entry across multiple platforms to ensure a seamless experience.