Customer Experience Advocate

State Farm; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

State Farm is seeking a dedicated individual in Atlanta, GA, to join their customer service team. The ideal candidate will have 1-3 years of relevant experience and excellent communication skills. Responsibilities include engaging with customers via phone, email, and chat, providing answers about products and services, and collaborating with various departments to meet customer needs. This role is essential for converting customers into passionate advocates for State Farm's services.

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and interpersonal skills.
• Ability to multi-task and prioritize work.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to product, pricing, and availability questions.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organization skills

Prioritization skills

Job description

State Farm is seeking a dedicated individual in Atlanta, GA, to join their customer service team. The ideal candidate will have 1-3 years of relevant experience and excellent communication skills. Responsibilities include engaging with customers via phone, email, and chat, providing answers about products and services, and collaborating with various departments to meet customer needs. This role is essential for converting customers into passionate advocates for State Farm's services.