Front Desk & Customer Experience Specialist

All Year Cooling; Florida; On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company matching

Disability, accident, and critical Ill

Paid time off

Professional development

Job summary

All Year Cooling and Plumbing is a Coral Springs, FL-based HVAC and plumbing service provider seeking a Receptionist to manage the front desk, greet visitors, answer calls, and support multiple departments. This full-time role offers a consistent Monday–Friday schedule with rotating Saturdays and a friendly work environment focused on service excellence.

The ideal candidate will have prior receptionist or administrative experience, superb communication skills, and proficiency with Microsoft

Qualifications

• Previous receptionist, front desk, customer service, or administrative experience preferred.
• Professional and friendly demeanor with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional telephone presence.
• Ability to remain organized and composed in a fast-paced office environment.
• Strong attention to detail and ability to manage multiple tasks and priorities.
• Basic proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn and navigate company software and office systems.
• Dependable, punctual, and able to maintain regular attendance.
• Ability to reliably work the scheduled hours, Monday - Friday, 8:00 AM - 5:00 PM, with rotating Saturdays.
• Ability to work independently while contributing effectively as part of a team.

Responsibilities

• Front Desk Management: Greet and assist customers, visitors, vendors, and employees in a friendly and professional manner.
• Phone Support: Answer incoming calls promptly and professionally, determine the nature of the call, and route callers to the appropriate department or team member.
• Customer Service: Provide courteous and responsive assistance while maintaining a positive and professional demeanor.
• Visitor Coordination: Monitor front-office activity, notify appropriate employees of visitor arrivals, and help maintain an organized reception area.
• Administrative Support: Assist with general clerical and administrative tasks, including scanning, filing, copying, data entry, and document preparation.
• Mail & Deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments.
• Communication: Relay messages accurately and communicate effectively with customers, coworkers, vendors, and management.
• Office Organization: Help maintain a clean, organized, and professional front-office and reception area.
• Recordkeeping: Maintain accurate records and documentation as assigned.
• Team Support: Assist departments with administrative projects and perform other related duties as assigned.

Skills

Customer service

Phone etiquette

Microsoft Office

Multitasking

Organization

Attention to detail

Team communication

Tools

Microsoft Office

Job description

All Year Cooling and Plumbing is a Coral Springs, FL-based HVAC and plumbing service provider seeking a Receptionist to manage the front desk, greet visitors, answer calls, and support multiple departments. This full-time role offers a consistent Monday–Friday schedule with rotating Saturdays and a friendly work environment focused on service excellence.

The ideal candidate will have prior receptionist or administrative experience, superb communication skills, and proficiency with Microsoft