CSR

Paradise-Plumbing,-Air-; Fort Lauderdale (FL); On-site; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Full medical

Dental

Vision

401(k) with company match

Training stipends

Career growth opportunities

Job summary

Paradise Plumbing & Air Conditioning seeks a Customer Service Representative to be the face of the company, handling residential inquiries, scheduling service appointments, and supporting technicians. You will use strong communication skills and problem-solving to ensure a positive customer experience across South Florida.

The role offers full medical, dental, and vision coverage, a 401(k) with company match, and ongoing training with education stipends.

Qualifications

• Previous experience in customer service or a service-oriented industry.
• Excellent communication skills, verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and quick thinking in dynamic situations.
• Highly organized with multitasking skills to handle high volumes of inquiries.
• Proficient with CRM software and Microsoft Office Suite.
• Familiarity with HVAC, plumbing, or electrical terminology is a plus.

Responsibilities

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner.
• Listen attentively to customer concerns and queries, resolving issues promptly.
• Schedule service and sales appointments to keep technicians busy.
• Assist with troubleshooting over the phone and dispatch when needed.
• Maintain accurate customer records and service history.
• Collaborate with technicians and other departments to ensure seamless service.

Skills

Verbal & written communication

Problem-solving

Organizational multitasking

CRM software

Microsoft Office

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM systems

Job description

• Pay or shift range: $20 USD to $26 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Call Center
• Full-Time
• Requisition #: CSR00004380

Description

About the Role: As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Customer Service Representative Key Responsibilities:

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
• Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
• Schedule service and new sales appointments with the goal of keeping the call board full for technicians and Comfort Advisors.
• May also dispatch technicians based on availability and customer preferences with the goal of prioritizing high value opportunities and efficient technician routing.
• Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
• Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
• Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
• Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
• Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
• Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
• Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
• Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
• Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.

Customer Service Representative Qualifications:

• Previous experience in customer service, preferably in a service-oriented industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
• Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
• Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
• Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
• Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
• High school diploma or equivalent.

Customer Service Representative Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us: At Paradise Plumbing & Air Conditioning,we’vebeen delivering trusted, top-quality plumbing, HVAC, and indoor air solutions to homes and businesses across South Florida for over 25 years. Based in Fort Lauderdale,we’rea local team committed to five-star service, integrity, and long-lasting relationships with our customers and our team. Whetherit’semergency service or routine maintenance, we take pride in doing the job right the first time—with professionalism, respect, and care. Join a company where your work makes adifferenceand your growth is a priority..

Paradise Plumbing & Air Conditioning is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.