Front Desk & Customer Experience Associate-Auto Dealership

BMW of Asheville; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) plan

Paid training

Employee vehicle purchase plans

Health and wellness and Sundays off

Job summary

Fields Lexus of Jacksonville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment to provide premium customer service and build life-long relationships with customers and fellow team members. As a family owned and operated business, our culture emphasizes safety, integrity, courtesy, presentation, and efficiency.

We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their

Qualifications

• Experience with Microsoft Office suite.
• Available to work flexible hours on weeknights & weekends.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Skills

Microsoft Office

Flexible hours

Communication

Professional appearance

Driving record

Job description

Fields Lexus of Jacksonville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment to provide premium customer service and build life-long relationships with customers and fellow team members. As a family owned and operated business, our culture emphasizes safety, integrity, courtesy, presentation, and efficiency.

We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their