Front Desk Specialist — Auto Dealership & Paid Training

Lexus LC; Jacksonville (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Vehicle Purchase Plan

Health & Wellness

Sundays Off

Job summary

Fields Lexus of Jacksonville is looking for energetic team members to join our premium dealership environment and deliver outstanding customer service. You will handle billing, take payments, answer phones, and direct customers to the proper department while maintaining courtesy and efficiency.

We value safety, integrity, and a professional appearance, and offer training, benefits, and opportunities for growth within our family-owned dealership.

Qualifications

• Experience with Microsoft Office is a plus.
• Available to work flexible hours on weeknights and weekends.
• Ability to communicate customers' interests and needs to management.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Skills

Communication skills

Tools

Microsoft Office

Job description

Fields Lexus of Jacksonville is looking for energetic team members to join our premium dealership environment and deliver outstanding customer service. You will handle billing, take payments, answer phones, and direct customers to the proper department while maintaining courtesy and efficiency.

We value safety, integrity, and a professional appearance, and offer training, benefits, and opportunities for growth within our family-owned dealership.