Automotive Front Desk & Guest Relations Specialist

Lexus of Jacksonville; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness and Sundays off

Job summary

Lexus of Jacksonville is seeking energetic, service-minded team members to deliver premium customer experiences and build lasting relationships with customers and colleagues.

As a family-owned dealership, we emphasize safety, integrity, courtesy, presentation and efficiency, with opportunities for growth within the organization. Join a supportive team that values professionalism and teamwork.

Qualifications

• Proficient with Microsoft Office; basic computer skills.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer to the appropriate person for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner, minimizing hold time.
• Assist managers with clerical duties as needed.
• Be friendly, professional, courteous and efficient with customers and employees.
• Familiarize yourself with department structures and internal procedures for assisting customers efficiently.

Skills

MS Office

Job description

Lexus of Jacksonville is seeking energetic, service-minded team members to deliver premium customer experiences and build lasting relationships with customers and colleagues.

As a family-owned dealership, we emphasize safety, integrity, courtesy, presentation and efficiency, with opportunities for growth within the organization. Join a supportive team that values professionalism and teamwork.