Customer Experience Coordinator – Auto Dealership

Fields BMW Lakeland; Jacksonville (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability coverage

401(k) Plan

Paid Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness benefits

Sundays off

Job summary

Fields Lexus of Jacksonville is seeking team members to join our premium service environment. We aim to provide outstanding customer service and build life-long relationships with customers and colleagues.

As a family-owned dealership, we value safety, integrity, courtesy, presentation, and efficiency, offering growth through internal promotion and a supportive, collaborative culture for your career advancement.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights and weekends.
• Ability to convey customers' interests and requests to management and sales.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system.
• Receive payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner; minimize hold time.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional and courteous with customers and employees.
• Familiarize yourself with department structures and internal procedures for assisting customers efficiently.

Skills

MS Office

Flexible hours

Customer service

Job description

Fields Lexus of Jacksonville is seeking team members to join our premium service environment. We aim to provide outstanding customer service and build life-long relationships with customers and colleagues.

As a family-owned dealership, we value safety, integrity, courtesy, presentation, and efficiency, offering growth through internal promotion and a supportive, collaborative culture for your career advancement.