Front Desk & Customer Experience Associate

Camping World; Davenport (IA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

On-the-job training

Job summary

Camping World is seeking a Receptionist for our Davenport team. You will be the first point of contact for customers, greet visitors, and set a positive tone to ensure a welcoming experience.

Responsibilities include answering calls, guiding VIP appointments to the right team, and supporting front desk operations. The role requires a high school education and strong customer service skills; MS Office competency is expected.

Qualifications

• High School education required or equivalent.
• Experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Proven initiative with the ability to take charge of situations.
• Strong sense of personal responsibility and reliability as a team member.
• Strong organizational skills with the ability to multitask.
• Proficient with MS Office and standard computer skills.
• Physical capability to lift up to 25 lbs and move up to 50 lbs with assistive devices.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties as assigned as appropriate and necessary.

Skills

Customer service

Interpersonal skills

Initiative & leadership

Reliability & responsibility

Multitasking

Communication skills

Team player

MS Office proficiency

Education

High School education or equivalent

Tools

MS Office

Job description

Camping World is seeking a Receptionist for our Davenport team. You will be the first point of contact for customers, greet visitors, and set a positive tone to ensure a welcoming experience.

Responsibilities include answering calls, guiding VIP appointments to the right team, and supporting front desk operations. The role requires a high school education and strong customer service skills; MS Office competency is expected.