Front Desk & Customer Care Specialist | Growth & Benefits

State Farm; Saint Joseph (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License Paid by Agency

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

State Farm Agent Team Member in St. Joseph, MO is seeking a Receptionist to greet customers, schedule appointments, handle inquiries and maintain records while supporting sales conversations. The role focuses on delivering exceptional service in a friendly insurance office setting.

This full-time position emphasizes organization, communication, and customer focus, with licensing support and growth opportunities within the agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and on the phone and direct them to the right team.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent Team Member in St. Joseph, MO is seeking a Receptionist to greet customers, schedule appointments, handle inquiries and maintain records while supporting sales conversations. The role focuses on delivering exceptional service in a friendly insurance office setting.

This full-time position emphasizes organization, communication, and customer focus, with licensing support and growth opportunities within the agency.