Customer Service Representative

Fix Network World; San Marcos (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

ProColor is seeking a proactive Customer Service Representative to ensure a legendary customer experience from vehicle intake through delivery. You will greet customers, manage intake and delivery, document condition, and coordinate with technicians to support timely vehicle completion.

As part of Fix Network, this full-time role offers growth, teamwork, and a frontline opportunity to contribute to a high‑quality, safety‑driven customer journey while maintaining a professional front-office

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience preferred.
• Experience with Mitchell RepairCenter preferred.
• Estimating experience considered a plus.
• Strong negotiation and objection-handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk-arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the BMS.
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation.
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.

Skills

Customer service

Communication

Negotiation

Data entry

Computer literacy

MS Word/Excel

Education

High school diploma or GED

Tools

Mitchell RepairCenter

Job description

ProColor is part of Mondofix Inc. (Fix Network) a global leader in collision, glass and mechanical repair services. Our family of brands also include Fix Auto, NOVUS Glass, Speedy Glass USA, Speedy Auto Service and SRP. Each of our 2,000 plus points of service worldwide are owned and operated by local business owners making an impact in their community by creating jobs and delivering the highest standards of safety and customer experience.

As a ProColor Collision Customer Service Representative, you'll play a key role in creating an outstanding experience for every customer who walks through our doors, delivering a legendary customer experience from vehicle intake through delivery. As a brand ambassador, the CSR ensures every customer interaction reflects professionalism, transparency, and care. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent customer service, come help us launch something great!

This is a full-time position offering a competitive pay range of $20.77 - $23.75 per hour.

Key Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards
• Greet customers and manage vehicle intake and delivery processes
• Conduct vehicle walk‑arounds; document related and unrelated damage
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS)
• Explain the repair process clearly and set expectations with customers
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.)
• Schedule and follow up on customer appointments based on shop availability
• Communicate with customers and insurance partners via phone, email, text, and video calls
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery
• Assign work orders to technicians as required
• Keep the BMS and related systems accurate and up to date
• Support front office operations, administrative tasks, filing, and data entry
• Import, verify, and maintain accurate records in accounting systems
• Maintain a clean, organized, and professional front office environment
• Comply with all company policies, procedures, and health & safety standards
• Perform other related duties as assigned

Qualifications & Requirements

• High school diploma or GED required
• Valid driver’s license with a clean driving record
• Previous customer service experience required (body shop experience preferred)
• Administrative or data entry experience (preferred)
• Experience with Mitchell RepairCenter (preferred)
• Estimating experience considered a plus
• Strong negotiation and objection‑handling skills
• Excellent verbal and written communication abilities
• High level of professionalism, discretion, and tact
• Computer proficiency (MS Word, Excel, email systems)

Working Conditions

• Regular use of computers, phones, and office equipment
• Occasional lifting or moving of items up to 50 lbs
• Overtime may be required based on business needs

Why Join ProColor?

• Team-oriented, customer-first culture
• Stable, full-time position in a growing organization
• Opportunities for professional development
• Supportive leadership and collaborative environment

ProColor is an equal opportunity employer. We welcome applicants from all backgrounds, experiences, and cultures.

Diversity, Equity, Inclusion and Accessibility

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs.

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