Collision Center CSR: Elevate Customer Experience

Fix Network World; San Marcos (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

ProColor is seeking a proactive Customer Service Representative to ensure a legendary customer experience from vehicle intake through delivery. You will greet customers, manage intake and delivery, document condition, and coordinate with technicians to support timely vehicle completion.

As part of Fix Network, this full-time role offers growth, teamwork, and a frontline opportunity to contribute to a high‑quality, safety‑driven customer journey while maintaining a professional front-office

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience preferred.
• Experience with Mitchell RepairCenter preferred.
• Estimating experience considered a plus.
• Strong negotiation and objection-handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk-arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the BMS.
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation.
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.

Skills

Customer service

Communication

Negotiation

Data entry

Computer literacy

MS Word/Excel

Education

High school diploma or GED

Tools

Mitchell RepairCenter

Job description

ProColor is seeking a proactive Customer Service Representative to ensure a legendary customer experience from vehicle intake through delivery. You will greet customers, manage intake and delivery, document condition, and coordinate with technicians to support timely vehicle completion.

As part of Fix Network, this full-time role offers growth, teamwork, and a frontline opportunity to contribute to a high‑quality, safety‑driven customer journey while maintaining a professional front-office