Front Desk & CRM Coordinator - Customer Experience

Berlin City Auto Group; Portland (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

401(k) with employer contribution

Health & Wellness reimbursement

Paid time off

Career growth opportunities

Comprehensive benefits

Job summary

Berlin City Auto Group is hiring a Customer Relations Associate in Portland, ME. You will be the friendly first face and voice, handling guest greetings, calls, and information requests with a customer-focused approach.

Role includes scheduling, CRM data upkeep, and support for sales and service teams. Training is provided; paid time off and benefits accompany a stable schedule Monday–Friday, 9:00 AM–5:30 PM.

Qualifications

• Must be 18+ and authorized to work in the United States.
• Experience in customer service, hospitality, or receptionist roles preferred.
• Ability to pass a pre-employment background check.

Responsibilities

• Greet customers at the front desk and answer multi-line calls.
• Provide information and route customers to the right team.
• Schedule service appointments and coordinate with service staff.
• Maintain accurate customer data in the CRM.
• Support sales, service, and administrative teams as needed.
• Keep reception area clean, welcoming, and organized.

Skills

Customer service

Communication

Phone etiquette

Organization

Team collaboration

Education

High school diploma or equivalent

Tools

CRM platforms

Scheduling software

Job description

Berlin City Auto Group is hiring a Customer Relations Associate in Portland, ME. You will be the friendly first face and voice, handling guest greetings, calls, and information requests with a customer-focused approach.

Role includes scheduling, CRM data upkeep, and support for sales and service teams. Training is provided; paid time off and benefits accompany a stable schedule Monday–Friday, 9:00 AM–5:30 PM.