Customer Relations Associate

Berlin City Auto Group; Portland (ME); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contribution

Paid time off

Health and Wellness reimbursement

Employee discounts

Job summary

Berlin City Auto Group is seeking a Business Development Associate in Portland, Maine. This customer-oriented position offers training and development opportunities, ensuring candidates succeed even without automotive experience. Competitive pay starts at $18/hour plus bonuses of up to $125 weekly.

The ideal candidate should possess strong customer service skills, a positive attitude, and the ability to manage multiple priorities. We foster a supportive environment where employees are valued, providing an extensive benefits package and flexible schedules.

Qualifications

• 1+ years of customer service experience.
• Ability to thrive in a fast-paced environment.
• At least 18 years of age and authorized to work in the US.

Responsibilities

• Answer incoming Service Department phone calls and emails.
• Schedule service appointments and follow up with customers.
• Maintain accurate data in the customer database.

Skills

Customer service experience

Excellent communication skills

Time management

Technology comfort (computers, tablets, phones)

Positive attitude

Job description

Berlin City Auto Group is actively hiring a customer-focused, results-oriented Business Development Associate to join our growing team in Portland, Maine! Competitive pay starts at $18.00 per hour plus a bonus incentive of up to $125.00 per week!

What We Offer

• We will train - No automotive experience is necessary!
• A career path that offers an opportunity for advancement and financial growth
• Flexible schedule with paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement of up to $75.00 per month
• Recognition programs & awards are part of the culture that rewards excellence and high-performance
• Employee discounts
• Fun team atmosphere

Position Overview

A Customer Relations associate works in the Service Business Development Center (BDC). They are responsible for answering incoming calls, building customer relationships, and scheduling Service Department appointments. The role is vital in the Service Business Development Center (BDC). Their primary responsibility is to provide exceptional customer service by answering incoming calls promptly and addressing customer needs with the utmost care. They are the first point of contact for customers and play a crucial role in building and maintaining strong customer relationships, ensuring timely service and getting vehicles back on the road as quickly as possible. While prior call center experience is a plus, it is not required.

Who You Are

• Passionate about delivering an exceptional customer experience.
• Proven ability to maintain a friendly, positive, and helpful attitude while managing competing priorities.
• Strong desire to help people and provide outstanding service.
• Ability to thrive in a fast-paced environment.
• Excellent written and oral communication skills.
• Self-starter with effective time management and organizational skills. Dependable with a strong work ethic.
• Comfortable working with technology, including computers, tablets, and multi-line phone systems.
• Possess at least 1+ years of customer service experience.

What You'll Do

• Promptly answering all incoming Service Department phone calls and emails.
• Contacting current and former service customers to confirm and schedule appointments.
• Effectively communicating with internet customers using their preferred method of communication.
• Maintaining accurate data in the customer database.
• Scheduling service appointments at the earliest available time slots.
• Following up with customers to ensure their complete satisfaction and promptly addressing any concerns.

Requirements

• At least 18 years of age
• Ability to pass a pre-employment background check
• Authorized to work in the United States

Who We Are

Berlin City Auto Group is a family of dealerships throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary satisfaction for customers and associates. Our philosophy is Easy – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

To Learn More about Berlin City Auto Group and Career Opportunities

Visit us at https://berlincitycareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

191 Riverside St. Portland, ME 04103