Customer Experience Specialist — Service Center

Berlin City Auto Group; Portland (ME); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Career development

401(k)

Health & Wellness reimbursement

Paid time off

Comprehensive benefits

Performance bonus

Insurance

Team culture

Job summary

Berlin City Auto Group is seeking a Customer Experience Specialist to be the first contact for service customers in Portland, ME. You will schedule vehicle service, answer questions, and ensure a high standard of customer care across phone, email, and text.

No automotive experience is required; training and career development are provided. Starting pay is $18.00–$20.00 per hour plus a weekly performance bonus up to $125.

Qualifications

• Minimum 1 year of customer service experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver an exceptional customer experience by phone, email, text, and in person.
• Listen to customer needs and provide personalized solutions.
• Build relationships with customers through proactive communication and follow-up.
• Answer calls promptly and professionally to create positive first impressions.
• Schedule service appointments efficiently for convenience.

Skills

Customer service

Communication

Relationship building

Multi-tasking

Tools

CRM software

Scheduling software

Job description

Berlin City Auto Group is seeking a Customer Experience Specialist to be the first contact for service customers in Portland, ME. You will schedule vehicle service, answer questions, and ensure a high standard of customer care across phone, email, and text.

No automotive experience is required; training and career development are provided. Starting pay is $18.00–$20.00 per hour plus a weekly performance bonus up to $125.