Automotive Customer Relations Lead and Team Coach

Berlin City Auto Group; Portland (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full benefits

401(k) with company contribution

Fitness reimbursement

Career growth

Weekly incentives

Flexible schedule

Paid time off

Job summary

Berlin City Auto Group is seeking a Customer Relations Lead to lead the Business Development Team in Portland, ME. The role focuses on delivering an exceptional customer experience, coaching associates, and coordinating with service leadership to meet goals.

You will manage schedules, respond to customers, and drive outbound campaigns while maintaining accurate records and rising to challenges in a fast-paced automotive environment.

Qualifications

• Three years of customer service experience and at least two years in a leadership role.
• Experience in training, guiding, or coaching others.
• Strong verbal and written communication; ability to build rapport.

Responsibilities

• Handle inbound/outbound calls to schedule appointments and grow the service customer base.
• Respond promptly to inquiries via phone, email, and text; follow up on appointments.

Skills

Customer service

Leadership experience

Communication skills

Team coaching

Tools

CRM systems

Job description

Berlin City Auto Group is seeking a Customer Relations Lead to lead the Business Development Team in Portland, ME. The role focuses on delivering an exceptional customer experience, coaching associates, and coordinating with service leadership to meet goals.

You will manage schedules, respond to customers, and drive outbound campaigns while maintaining accurate records and rising to challenges in a fast-paced automotive environment.