Front Desk Coordinator

Paycom; Lakeway (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Urology Austin is seeking a front desk/medical office assistant to greet patients, verify demographics and insurance, and support billing with verification and cash handling. You will maintain a neat reception area, assist with scanning documents into the EMR, and coordinate appointments through the day.

The role requires 2–3 years in a busy medical office, strong communication skills, and the ability to multitask while delivering professional patient service.

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's Degree preferred.
• Two-three years of medical office experience.
• Experience in a fast-paced, high patient volume doctors office.

Responsibilities

• Greet patients as the first point of contact of the patient experience.
• Check-in patients and obtain accurate demographic and insurance information.
• Verify scanned card images are current and coordinate with billing.
• Assist with insurance verification for new and existing patients.
• Manage patient portions (co-pays, coinsurance, deductible).
• Maintain accurate cash box and reconcile end-of-day totals.
• Scan documents into the EMR and provide signed orders/referrals as needed.
• Schedule future appointments and prep non-clinical items for next day.
• Assist with telephone calls and general front desk duties as required.

Skills

Self-starter

Effective communication

Multitasking

Situational analysis

Phone systems

Clear spoken communication

Organization

Interpersonal skills

Professional attitude

Basic computer skills

Teamwork

Education

High school diploma or GED

Associates or Bachelor's Degree (preferred)

Tools

EMR systems

Scanner usage

Job description

Greet patients as the first point of contact of the patient experienceCheck-in all patients for Urology Austin obtaining accurate and up-to-date demographic and insurance information at each patient visitVerify the scanned card images are currentWork with the billing office as needed to ensure proper entry of patient insurance informationAssist with insurance verification of new patients and established patients with new insuranceIdentify and collect all patient portion (i.e., co-payment, co-ins., deductible, etc..) from all patients, as requiredAssist with telephone calls as needed both in-bound and outboundMaintain an accurate cash box, including end-of-day balancingEnd of day, print out your end of day collections from PM system to verify all cash, checks, and credit card receipts are in balance with your drawerIf these totals do not match, you will need to reconcile before turning in the batch for the dayComplete nightly reconciliation report and place all checks, cash and credit card receipts collected throughout the day in secured office lockboxAssist patient with completion of various medical documents both paper and electronic forms, as neededKeep the waiting area clean and neat at all times, straightening chairs, keeping magazines neat and current, turn on and off TV’s, any lights, etc.Keep front desk check-in/check-out desk clean and neat at all times.Conducts patient assessments and obtains pertinent medical information for referral to the physician and/or clinical care teamSchedule all future appointments the provider(s) ordered for patient at time of check-outIf patient has paper orders, collect, and scan the orders into the EMR prior to patient’s departureCompleted by using personal desktop scanner orCompleted by reviewing and emptying your scans folder dailyIf provider has documented on the encounter form the requirement for order(s) or referral(s) to be given to patientComplete the request on the appropriate form(s)Scan the document(s) into the EMRProvide signed order(s) or referral(s) to patientAll internal communication needs to be reviewed and responded dailyNext day visits need to be properly prepped for all non-clinical items prior to the end of the dayPerform other related duties as assignedSkills/Abilities1. Self-starter with the ability to complete daily tasks with minimal supervision.2. Skill in communicating effectively with patients or providers about scheduling preferences.3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.4. Ability to analyze situations and respond appropriately.5. Ability to use a multi-line phone system, including transferring calls.6. Ability to speak clearly and concisely to be heard by callers and patients.7. Excellent organizational and time management skills.8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.9. Always maintain a professional and positive attitude.10. Common computer skills.11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.Education:High school diploma or GED (required)Associates or Bachelor's Degree (preferred)Experience:Two-three years of medical office experience.Previous experience of a fast-paced, high patient volume doctors office.