Front Desk Coordinator - Urology

Paycom; Falls Church (VA); In loco; USD 22.000 - 33.000; Tempo pieno

Descrizione del lavoro

Paycom in Falls Church, VA is seeking a friendly Medical Office Scheduler to be the first point of contact for patients and coordinate appointments. You will manage demographic and insurance data in the EMR and schedule efficiently per clinic guidelines.

The role requires 2–3 years in a medical office, strong multitasking and communication skills, and the ability to travel between locations as needed. Full-time on-site position with standard benefits.

Competenze

• High school diploma or GED required.
• 2–3 years of medical office experience.
• Experience in a fast-paced, high-volume doctors office.
• Ability to use a multi-line phone system.
• Excellent organizational and time management skills.
• Strong communication with patients and providers.

Mansioni

• Greet callers and in-office patients warmly.
• Serve as first point of contact for patients.
• Handle calls and in-person interactions with discretion.
• Answer calls within three-four rings.
• Enter demographics and insurance data accurately.
• Schedule, check-in, cancel, and reschedule appointments.
• Match physician availability with patient needs in EMR.
• Schedule appointments per clinic guidelines.
• Maintain scheduling systems and patient records.
• Communicate with providers and staff about concerns.
• Coordinate with other medical offices for records.
• Address patient concerns efficiently.
• Uphold customer service principles.
• Perform other clerical duties as assigned.
• Travel between locations as required.

Conoscenze

Multitasking

Phone etiquette

Scheduling

Communication

Data entry

Formazione

High School Diploma/GED

Associate Degree

Bachelor’s Degree

Strumenti

EMR system

Scheduling software

Descrizione del lavoro

1. Greet callers and in-office patients warmly and provide courteous service.2. Understand the responsibility of serving as the first point of contact for patients at our practice.3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.4. Answers calls within three-four rings.5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).12. Address patient concerns efficiently and effectively.13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.14. Other clerical duties as assigned by the office manager/administrator.15. Some travel required between multiple locations.Skills/Abilities1. Self-starter with the ability to complete daily tasks with minimal supervision.2. Skill in communicating effectively with patients or providers about scheduling preferences.3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.4. Ability to analyze situations and respond appropriately.5. Ability to use a multi-line phone system, including transferring calls.6. Ability to speak clearly and concisely to be heard by callers and patients.7. Excellent organizational and time management skills.8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.9. Always maintain a professional and positive attitude.10. Common computer skills.11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.Education:High school diploma or GED (required)Associates or Bachelor's Degree (preferred)Experience:Two-three years of medical office experience.Previous experience of a fast-paced, high patient volume doctors office.