Front Desk Coordinator - Urology

Paycom; Littleton (CO); On-site; USD 38,000 - 47,000; Full time

Job summary

Paycom seeks an organized medical office receptionist to be the first point of contact for patients. You will greet callers and in-office patients warmly, manage appointment scheduling, and maintain accurate demographics and insurance data.

You will use the EMR system to align physician availability with patient needs, follow clinic guidelines, and handle requests from other offices. Travel between locations is required occasionally.

Qualifications

• Greet callers and in-office patients warmly and provide courteous service.
• First point of contact for patients at our practice.
• Use sound judgement in handling calls and sensitive medical information.
• Answers calls within three-four rings.
• Schedule patients and update demographics and insurance information accurately.
• Confirm, cancel, reschedule, and update patient appointments as requested.
• Use EMR to match physician availability with patient needs.
• Schedule based on clinic guidelines and specifications.
• Maintain scheduling systems so patient records are accurate.
• Communicate with providers and staff about patient concerns; consult with office manager on system problems.
• Complete requests from other medical offices (faxing records, etc.).
• Address patient concerns efficiently and professionally.
• Use customer service principles to handle patients calmly.
• Other clerical duties as assigned.
• Some travel required between locations.

Responsibilities

• Greet and assist patients and callers with courteous service.
• Schedule and update patient appointments and demographics.
• Verify and update insurance information where needed.
• Use EMR to coordinate with clinicians on availability and needs.
• Communicate with providers and staff about patient concerns.
• Perform other clerical duties as needed.

Skills

Multitasking

Phone etiquette

Communication

Organization

Teamwork

Professionalism

Education

High school diploma or GED

Associates or Bachelor's degree preferred

Tools

EMR system

Job description

1. Greet callers and in-office patients warmly and provide courteous service.2. Understand the responsibility of serving as the first point of contact for patients at our practice.3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.4. Answers calls within three-four rings.5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).12. Address patient concerns efficiently and effectively.13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.14. Other clerical duties as assigned by the office manager/administrator.15. Some travel required between multiple locations.Skills/Abilities1. Self-starter with the ability to complete daily tasks with minimal supervision.2. Skill in communicating effectively with patients or providers about scheduling preferences.3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.4. Ability to analyze situations and respond appropriately.5. Ability to use a multi-line phone system, including transferring calls.6. Ability to speak clearly and concisely to be heard by callers and patients.7. Excellent organizational and time management skills.8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.9. Always maintain a professional and positive attitude.10. Common computer skills.11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.Education:High school diploma or GED (required)Associates or Bachelor's Degree (preferred)Experience:Two-three years of medical office experience.Previous experience of a fast-paced, high patient volume doctors office.