Front Desk Coordinator: Patient Concierge & Admin Lead

Smile Doctors Affiliate; Warner Robins (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

2 weeks paid time off in first year +　

Holidays

Job summary

Spillers Orthodontics is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, verify insurance, answer calls, and help manage the schedule to ensure smooth daily operations.

This role also handles payments, updates patient charts, and assists with basic administrative tasks while supporting a friendly, people‑first culture. A high school diploma and 1 year of admin experience are preferred; bilingual a plus.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Good listening skills and clear information exchange.
• Administrative experience helpful but not required if demonstrated potential.

Responsibilities

• Greet and receive patients, determine visit type, and notify appropriate team members.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in patients and collect basic information on first visit; verify insurance details.
• Notify clinicians of patient arrival and readiness; schedule returning appointments as needed.
• Process payments, post to accounts, and coordinate payment arrangements.
• Print reminders, manage charts and patient information; handle mail and shipments.
• Support internal marketing initiatives and promote a positive culture.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Spillers Orthodontics is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, verify insurance, answer calls, and help manage the schedule to ensure smooth daily operations.

This role also handles payments, updates patient charts, and assists with basic administrative tasks while supporting a friendly, people‑first culture. A high school diploma and 1 year of admin experience are preferred; bilingual a plus.