Front Desk Coordinator I with Override

Smile Doctors Affiliate; Warner Robins (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

2 weeks paid time off in first year +　

Holidays

Job summary

Spillers Orthodontics is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, verify insurance, answer calls, and help manage the schedule to ensure smooth daily operations.

This role also handles payments, updates patient charts, and assists with basic administrative tasks while supporting a friendly, people‑first culture. A high school diploma and 1 year of admin experience are preferred; bilingual a plus.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Good listening skills and clear information exchange.
• Administrative experience helpful but not required if demonstrated potential.

Responsibilities

• Greet and receive patients, determine visit type, and notify appropriate team members.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in patients and collect basic information on first visit; verify insurance details.
• Notify clinicians of patient arrival and readiness; schedule returning appointments as needed.
• Process payments, post to accounts, and coordinate payment arrangements.
• Print reminders, manage charts and patient information; handle mail and shipments.
• Support internal marketing initiatives and promote a positive culture.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?We’re seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Spillers Orthodontics?Spillers Orthodontics exists to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.Spillers Orthodontics offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!