Front Desk Coordinator - Part/Full-Time Guest Service

Paul Mitchell The School - Arlington; Roanoke (VA); Presencial; USD 19.000 - 23.000; A tiempo parcial

Descripción de la vacante

Paul Mitchell The School - Arlington is seeking a Front Desk Coordinator to create an exceptional guest experience for service guests and Future Professionals. This role supports the Service Desk team, handles reservations, pricing, and promotions, and ensures smooth check-in and check-out processes in a fast-paced environment.

The position requires strong customer service and communication skills, the ability to explain technical details in simple terms, and a proactive, team-oriented mindset.

Formación

• High school diploma or equivalent.
• Strong customer service and communication skills (verbal and written).
• Ability to explain technical issues in non-technical language.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

Responsabilidades

• Create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
• Serve as a guest service mentor to the Future Professionals.
• Follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
• Provide accurate service prices and promote monthly service and Take Home promotions.
• Follow Meevo scheduling procedures and complete outbound calls including no-shows and confirmations.
• Attend meetings and support the guest service team in delivering exceptional service and sales strategy.

Conocimientos

Customer service

Communication

Verbal communication

Non-technical language

Problem-solving

Team player

Organizational skills

Multitasking

Educación

High school diploma or equivalent

Descripción del empleo

Paul Mitchell The School - Arlington is seeking a Front Desk Coordinator to create an exceptional guest experience for service guests and Future Professionals. This role supports the Service Desk team, handles reservations, pricing, and promotions, and ensures smooth check-in and check-out processes in a fast-paced environment.

The position requires strong customer service and communication skills, the ability to explain technical details in simple terms, and a proactive, team-oriented mindset.