Front Desk Coordinator (Medspa)

shapiroplasticsurgery; Scottsdale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plus company match

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid Holidays

Disability coverage

Life insurance

Supplemental insurance

Job summary

Shapiro Aesthetic Plastic Surgery and Skin Klinic in Scottsdale seeks a Front Desk Medspa Coordinator to handle administrative duties, greet patients, manage data entry in Nextech, and support marketing efforts. The role focuses on delivering a welcoming patient experience and accurate data capture for leads and appointments.

The successful candidate will have 2+ years of high-end customer service, excellent communication, and proficiency with Microsoft Office.

Qualifications

• Minimum 2 years of high-end customer service experience.
• Strong communication and interpersonal skills.
• Experience using Microsoft Office suite.

Responsibilities

• Greet patients and enter patient data in Nextech (EHR).
• Capture contact information for prospective patients and generate leads.
• Educate patients on Paradise Valley Skin Klinic services.
• Answer phones and respond to inquiries professionally.
• Schedule appointments and manage check-in/check-out.
• Notify staff of patient arrivals and maintain front-desk organization.
• Assist with social media content and clinic marketing efforts.
• Model the clinic’s culture and collaborate with management and staff.

Skills

Customer service

Communication skills

Microsoft Office

Tools

Nextech

EHR

Job description

About Us

Shapiro Aesthetic Plastic Surgery and Skin Klinic combines Dr. Shapiro's plastic surgery practice and Paradise Valley Skin Klinic under one roof - offering a convenient destination for patients' aesthetic needs. The entire staff exemplifies compassion and kindness, with everyone working towards the same goal - which is to provide the highest level of aesthetic care in a warm and welcoming environment.

Summary/Objective

The Front Desk Medspa Coordinator for Paradise Valley Skin Klinic focuses on administrative duties while creating a welcoming environment for our patients. In this position, the front desk coordinator will assist patients with inquiries about medspa services provided, pricing, and products available. In addition, they are responsible for capturing leads and patient data in the system accurately.

Essential Duties and Responsibilities

• Greets patients and oversees entry of patient data in Nextech (EHR System)
• Captures contact information for prospective patients and generates leads
• Educates patients on services offered by Paradise Valley Skin Klinic
• Answers phones and effectively communicates with patients on their inquiries
• Schedules appointments
• check-in and check-out Medspa patients
• Alerts proper staff of patient's arrival
• Maintains a clean and organized front desk area
• Assists with social media marketing content
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff

Qualifications

• Prior experience in a cosmetic/plastic surgery setting preferred
• Positive, outgoing and friendly attitude
• Excellent communication skills
• Experience with Microsoft Office (Word, Excel, Outlook)

Benefits

• 401(k) plus company match
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Paid Holidays
• Short and long term disability coverage
• Life insurance
• Supplemental insurance

Schedule

Monday - Friday 8:30 - 5:00

Experience

High end customer service: 2 years (Required)

Our Company is a Drug-Free Workplace dedicated to maintaining a safe, healthy, and professional environment for our patients, employees, and community. As a condition of employment, all candidates who receive a contingent offer of employment must successfully complete all required pre-employment screenings, including a background check and a drug screening, in accordance with applicable federal, state, and local laws. The pre-employment drug screening includes marijuana (THC) and other controlled substances. A positive test result for marijuana (THC) or any prohibited substance, where permitted by applicable law and consistent with Company policy, may disqualify an applicant from employment.