Front Desk Coordinator - Kenwood

Face Forward Aesthetics; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Disability insurance

Life insurance

Paid parental leave

Paid time off

Free aesthetic treatments

Professional development

Career advancement

Team environment

Job summary

Face Forward Aesthetics is seeking a Front Desk Coordinator to deliver an elevated guest experience at our Cincinnati clinics. You’ll be the touchpoint for guests, providers, and staff, ensuring a seamless flow from check-in to checkout.

The role emphasizes welcoming interactions, scheduling, payments, and upselling memberships and skincare products within a fast-paced, luxury environment. Experience in hospitality or aesthetics is valued.

Qualifications

• Experience in luxury hospitality or medical aesthetics is preferred.
• Strong communication and interpersonal skills are required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Welcome guests with warmth and professionalism, guiding them through their visit.
• Schedule, confirm, and coordinate appointments while optimizing clinic flow.
• Process guest payments, deposits, and gift cards accurately.
• Educate guests on memberships, promotions, and skincare products.
• Enroll guests in membership programs and drive retail sales.
• Maintain HIPAA privacy in all interactions.

Skills

Communication

Interpersonal skills

Detail orientation

Team oriented

Customer service

Hospitality

Tools

Scheduling software

CRM

EMR

POS systems

Job description

Be the First Impression of an Elevated Guest Experience

At Face Forward Aesthetics, every guest interaction matters.

We believe confidence begins long before treatment. It begins with a warm welcome, genuine connection, and a seamless experience from the moment a guest contacts us through checkout and beyond.

As we continue to grow under new executive leadership, we are building a team that is passionate about hospitality, operational excellence, and delivering an elevated experience with every visit.

If you enjoy building relationships, thrive in a fast-paced environment, and take pride in creating exceptional experiences, we'd love to meet you.

About Face Forward Aesthetics

Face Forward Aesthetics is a leading medical aesthetics practice committed to combining advanced clinical care with elevated hospitality. Across our clinics, our providers, estheticians, Market Managers, and Front Desk Coordinators work together to deliver exceptional outcomes and a consistently outstanding guest experience.

As part of our continued evolution, we are investing in:

• A refreshed premium brand
• Enhanced guest experience standards
• Industry leading provider development
• Strong operational leadership
• Career growth opportunities across our organization

What You'll Do

As a Front Desk Coordinator, you'll play a vital role in creating an exceptional guest experience while supporting the daily success of the clinic. You'll serve as the central point of communication for guests, providers, and the clinic team, ensuring every interaction reflects the Face Forward Standard.

Create Exceptional Guest Experiences

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Create a seamless experience from check in through checkout.
• Answer incoming calls and respond to guest inquiries by phone, text, and email.
• Schedule, confirm, and coordinate appointments while optimizing provider schedules and clinic flow.
• Verify guest intake forms and consents are complete and maintain accurate guest records.
• Resolve routine guest concerns with professionalism and lift complex issues when appropriate.
• Protect guest privacy by maintaining HIPAA compliance in every interaction.

Support Clinic Growth

• Keep provider schedules full by actively managing waitlists, appointment confirmations, cancellations, and no-show follow up.
• Guide guests through checkout and confidently explain memberships, promotions, skincare products, and treatment recommendations.
• Enroll guests in membership programs and educate them on the benefits available.
• Recommend retail products that complement provider treatment plans.
• Help guests maintain continuity of care by scheduling their next appointment before they leave.
• Contribute to clinic performance by achieving membership enrollment, retail, and pre booking goals.

Deliver Operational Excellence

• Maintain a welcoming, organized, and professional Front-of-House environment.
• Complete opening and closing procedures and ensure reception and retail areas consistently reflect our premium brand.
• Process guest payments, deposits, gift card transactions, and daily financial transactions accurately.
• Consistently apply cancellation, no show, and payment policies with professionalism and confidence.
• Support inventory activities, supply management, documentation, and administrative tasks that contribute to efficient clinic operations.

Collaborate as One Team

• Partner closely with providers, estheticians, and the Market Manager to create a seamless guest journey.
• Execute the Face Forward Standard and uphold company policies, procedures, and compliance requirements.
• Participate in ongoing training and development while contributing to a positive, collaborative clinic culture.
• Help create an environment where every guest receives an exceptional experience and every team member contributes to the success of the clinic.

What Success Looks Like

Successful Front Desk Coordinators are relationship builders who create memorable experiences while contributing to clinic performance.

You’ll be measured by your ability to:

• Deliver an exceptional guest experience.
• Increase retail attachment.
• Maximize prebooking and guest retention.
• Maintain outstanding communication and responsiveness.
• Execute the Face Forward Standard consistently.

What We’re Looking For

We’re looking for individuals who are passionate about service and love helping people feel confident and cared for.

Ideal candidates have experience in:

• Luxury hospitality
• Medical aesthetics
• Luxury retail
• High end customer service

You should also bring:

• Exceptional communication and interpersonal skills.
• Strong organization and attention to detail.
• Confidence recommending products, memberships, and services.
• A positive, team first mindset.
• The ability to thrive in a fast paced, goal driven environment.
• Experience with scheduling software, CRM, EMR, or point of sale systems is a plus.

Why Join Face Forward?

At Face Forward, you’ll be part of an organization that is redefining the medical aesthetics experience through clinical excellence, hospitality, and operational innovation.

We offer:

• Compensation $17.00 to $19.00 per hour, based on experience, plus uncapped monthly commission opportunities tied to membership enrollments and retail sales.
• Comprehensive medical, dental, vision, and retirement benefits, as well as company-paid short and long-term disability insurance
• Company-paid life insurance, as well as optional hospital indemnity and accident insurance
• Paid parental leave
• Paid time off
• Free aesthetic treatments and discounted skin care
• Paid training and ongoing professional development.
• Career advancement opportunities as our organization continues to grow.
• A collaborative team environment where every role contributes to our success.
• The opportunity to help shape the future of one of the fastest growing medical aesthetics organizations.

If you’re passionate about delivering exceptional service and creating memorable guest experiences, we’d love to meet you.

Face Forward Aesthetics is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment decisions are made based on qualifications, merit, and business needs—without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

We participate in E-Verify where required by law.

Face Forward Aesthetics is a drug-free workplace

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If you require reasonable accommodation during the application or interview process, please contact recruiting @f faesthetics.com.

Compensation Transparency

Face Forward Aesthetics provides a compensation range for each posted position in compliance with applicable state and local pay transparency laws. Actual compensation within the stated range will depend on factors such as skills, experience, certifications, and geographic location. Certain positions may also be eligible for bonuses, incentives, or additional benefits as part of the total rewards package.