Patient Experience Coordinator – Medical Aesthetics

Diamond Accelerator; Jacksonville (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Diamond Accelerator in Jacksonville Beach, FL seeks a professional Front Desk Coordinator to join our medical aesthetics practice. You will be the first contact for patients, creating a warm, organized experience and supporting front desk operations.

Responsibilities include greeting patients, handling calls and messages, scheduling appointments in EMR systems, processing payments, and assisting with intake and basic administrative tasks. A friendly, detail-oriented attitude is essential.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Experience in front desk, medical office, or aesthetics preferred.
• Excellent communication and customer service skills.
• Familiarity with scheduling and EMR systems.

Responsibilities

• Greet patients and manage check-in/check-out.
• Schedule appointments using scheduling systems.
• Handle calls, emails, texts, and inquiries.
• Assist with patient follow-ups and outreach.
• Help maintain clinic operations and front desk area.

Skills

Customer service

Communication

Multitasking

Scheduling systems

EMR software

HIPAA knowledge

Detail oriented

Sales

Education

High school diploma or equivalent

College coursework preferred

Tools

EMR systems

PatientNow

Job description

Diamond Accelerator in Jacksonville Beach, FL seeks a professional Front Desk Coordinator to join our medical aesthetics practice. You will be the first contact for patients, creating a warm, organized experience and supporting front desk operations.

Responsibilities include greeting patients, handling calls and messages, scheduling appointments in EMR systems, processing payments, and assisting with intake and basic administrative tasks. A friendly, detail-oriented attitude is essential.