Front Desk Coordinator - Luxury Spa Guest Experience

The Spa at Litchfield Hills; Litchfield (CT); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive starting pay

Supportive, team-oriented culture

Growth within spa environment

Hands-on experience in luxury guest服务

Job summary

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to join our team in a fast-paced, luxury spa setting. You will greet guests, manage reservations, and drive guest satisfaction from arrival to departure.

The role offers the chance to grow within a well-established spa and to contribute to an exceptional guest experience. Ideal candidates have 2+ years in front desk or hospitality, strong communication, and a professional demeanor.

Qualifications

• 2+ years of front desk, hospitality, spa, salon, or customer service experience preferred.
• Strong communication skills to engage diverse clientele.
• Proven ability to multitask and solve problems in a fast-paced setting.
• Detail-oriented with excellent organizational skills.
• Comfortable with computers, scheduling software, and POS systems.
• Professional presentation and interpersonal skills.

Responsibilities

• Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience.
• Manage high-volume phone and scheduling systems with accuracy and efficiency.
• Coordinate and maintain a dynamic appointment book to optimize daily operations.
• Deliver personalized service by recommending treatments and retail products.
• Process transactions and encourage pre-booking to enhance guest retention.
• Collaborate with team members to ensure smooth workflow and elevated service standards.
• Maintain a calm, organized front desk environment while multitasking effectively.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Detail-oriented

Professional demeanor

Tools

POS systems

Job description

The Spa at Litchfield Hills is seeking a Front Desk Coordinator to join our team in a fast-paced, luxury spa setting. You will greet guests, manage reservations, and drive guest satisfaction from arrival to departure.

The role offers the chance to grow within a well-established spa and to contribute to an exceptional guest experience. Ideal candidates have 2+ years in front desk or hospitality, strong communication, and a professional demeanor.