Concierge - BSWH Temple Memorial

Aramark Corporation; Town of Texas (WI); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Hospitality Worker II to enhance guest experiences. In this role, you will be the first point of contact for guests, ensuring their needs are met with exceptional service. Your responsibilities will include booking reservations, providing information, and resolving any concerns to guarantee satisfaction. This position offers the opportunity to develop new skills and make a significant impact in a fast-paced environment. Join a team that values service and strives to make a difference for guests and communities alike.

Qualifications

• Previous guest services experience required.
• Strong interpersonal and communication skills.

Responsibilities

• Greet guests and provide excellent customer service.
• Book reservations and coordinate registration processes.
• Maintain a positive attitude and resolve guest concerns.

Skills

Customer Service

Cash Handling

Communication Skills

Organizational Skills

Education

High School Diploma

Job description

Job Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating guest concerns or issues. Responsibilities may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

1. Greet guests and provide excellent customer service while anticipating their needs.
2. Provide guests or travelers with directions, travel information, and details about available services and points of interest.
3. Book reservations, rentals, and coordinate registration processes.
4. Operate registers and/or software systems to complete cash and credit card transactions.
5. Answer phone calls and emails, delivering messages as needed.
6. Maintain a positive attitude and excellent customer service towards guests, customers, co-workers, and clients.
7. Coordinate the resolution of guest concerns.
8. Communicate closely with all departments to ensure a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact on our employees and customers. Job duties may change or be added without formal notice to meet our commitments.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Excellent customer service skills.
• Strong interpersonal and communication skills, both verbal and written.
• Organizational skills, accuracy, and attention to detail.

Education

Details not specified in the original description.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

We believe every employee should enjoy equal employment opportunities and participate fully in all aspects of the company. We do not discriminate based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by law.

About Aramark

We serve millions of guests daily through food and facilities services in 15 countries. We aim to develop talents, fuel passions, and empower professional growth, helping you reach your full potential. Learn more at http://www.aramarkcareers.com or connect with us on Facebook, Instagram, and Twitter.