Printer Technician

Administrative Resource Options, Inc.; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and growing outsourcing firm that has been a leader in office services management for 25 years. This full-time opportunity offers a chance to work in a collaborative environment where your customer service skills will shine. You will be responsible for providing on-site copy and print services, managing supplies, and ensuring timely responses to service issues. The company values its employees, offering a comprehensive benefits package, including medical, dental, and unique perks like paid time off for charity work. If you're ready to make a difference in a supportive workplace, this is the perfect role for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

401(k) with Employer Match

Charity Leave

Organ Donor Recognition

Qualifications

• Strong background in customer service is essential.
• Proficient in MS Office, especially Word, Excel, and Outlook.

Responsibilities

• Provide on-site copy/print services and supplies management.
• Respond to service issues within specified timeframes.
• Produce monthly and ad hoc reporting as required.

Skills

Customer Service

MS Office (Word, Excel, Outlook)

Xerox MFDs and MFPs Support

Mail / Shipping Experience

Ability to Lift 50 Pounds

Job description

Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management. We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match. We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition. We are celebrating our 25th year in business and planning for continued growth.

ARO is not a temp or staffing agency. This is a Full Time opportunity.

Job Description

1. On Site MPS first responder copy/print services
2. Supplies Management
3. Produce and Provide Monthly & ad hoc Reporting
4. Log meter counts for networked and non-networked devices
5. Print and provide device specific configuration pages upon request
6. Load paper in designated devices on a daily basis
7. Provide first response to service issues within 1-2 hours for certain machines and 1 hour or less with other designated “high priority” machines
8. Manage/install hot swap devices while original unit is being serviced
9. Dispatch to contracted service provider for break fix service as necessary
10. Provide Full time coverage to lead position during absences.
11. Ability to travel to multiple sites

Qualifications

Required Candidate Skills:

1. Strong background in customer service
2. Ability to lift 50 pounds
3. Proficient in MS Office: especially Word, Excel and Outlook
4. Previous experience as an OSA II (or equivalent title)
5. Experience supporting Xerox MFDs and MFPs
6. Mail / Shipping experience