Membership Concierge Level II

Life Time, Inc.; Schaumburg (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to promoting a healthy lifestyle as a Membership Concierge. In this role, you'll engage with members and guests, providing exceptional service and support. With opportunities for professional growth through hospitality certifications, you will help create extraordinary experiences while maintaining account management and service delivery. This position offers a vibrant work environment where your contributions will help members lead healthier and happier lives. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Fully subsidized membership

Discounts on products and services

401(k) retirement savings plan

Training and professional development

Paid sick leave

Medical, dental, and vision coverage

Short and long term disability insurance

Life insurance

Paid time off

Parental leave and adoption assistance

Qualifications

• 1+ year of customer service experience required.
• Passion for serving others and effective communication skills.

Responsibilities

• First point of contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences for members.

Skills

Customer Service

Effective Communication

Problem Solving

Hospitality Mindset

Education

High School Graduate

Bachelor’s Degree in Hospitality

Job description

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests entering resort

• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences

• Receives and facilitates incoming phone calls from members and guests

• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies

• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments

• Serves as point of contact for new member acquisition and member retention interactions

• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Position Requirements

• High School graduate or equivalent

• Minimum of 1 year of customer service experience

• Passion to serve others

• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Pay

This is an hourly position with wages starting at $17.25 and pays up to $20.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.