Front Desk Coordinator

Smile Doctors Affiliate; Fort Smith (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and life—ins.

401(k) plan

Paid time off and holidays

Braces and aligner discounts

Job summary

Whitlock Orthodontics is seeking a Front Desk Coordinator to join our growing team. You will greet patients, manage the front desk, handle calls, verify insurance, schedule appointments, process payments, and coordinate messaging with clinicians.

The role emphasizes strong communication, organizational skills, and a team‑oriented culture in a fast-paced orthodontic practice. Experience in administrative settings is preferred and bilingual skills are a plus.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and welcome patients; determine visit type and notify the team.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in patients and collect general information on first visit; verify insurance information.
• Notify clinicians of patient arrival and readiness; schedule appointments as needed.
• Process payments and post to accounts; update charts and patient information.
• Drive internal marketing initiatives and engage team in participation.

Skills

Customer service

Verbal and written communication

Listening skills

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Phone system

Job description

Looking for a career that makes you smile?Whitlock Orthodontics is seeking a Front Desk Coordinator to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Whitlock Orthodontics?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!