Front Desk Coordinator I

IVX Health; Norwalk (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Join IVX Health as a Front Desk Coordinator in our Norwalk Infusion Center. You'll be the welcoming face for patients, ensuring operational excellence and collaborating closely with clinical teams. With a focus on providing exceptional patient experiences, this role offers predictable hours and a supportive culture in healthcare administration.

Benefits

Predictable Hours

Supportive Culture

Tuition reimbursement

Comprehensive Benefits

Paid volunteer time

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• Strong understanding of insurance verification and patient intake process.
• Proficiency in EHR/EMR systems.

Responsibilities

• Greet patients and manage scheduling and coordination for appointments.
• Verify patient insurance and manage billing processes.
• Collaborate with clinical teams to ensure smooth patient flow.

Skills

insurance verification

patient registration

EMR systems

customer service

communication

Education

High School Diploma or GED

Tools

EHR/EMR systems

Job description

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Front Desk Coordinator – Fairfield County Market (Norwalk, Orange, Danbury)

Full-Time | Monday–Friday | Day Shift | Infusion Center-Based | Patient-Facing Role

IVX Health is hiring a Front Desk Coordinator to support our Fairfield County Market, with a primary focus on our Norwalk Infusion Center, and secondary support at our Orange and Danbury locations as needed. This is a Monday–Friday role during regular business hours, with occasional flexibility across nearby centers to ensure consistent patient care and operational flow.

We’re seeking candidates with front desk or healthcare administrative experience, particularly those skilled in insurance verification, patient registration, and EMR systems. If you thrive in a medical office setting and enjoy being the calm, welcoming presence for patients, this opportunity puts you right at the heart of our care delivery model—where attention to detail, compassion, and teamwork truly matter.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days
  
  

What We're Looking For

• 1–3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
  
  

About IVX Health

At IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis, IVX Health offers a better approach to care—one that prioritizes convenience, comfort, and exceptional patient outcomes.

We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Why You'll Love IVX Health

We’re Not Just Redefining Care For Our Patients — We’re Redefining It For Our Teams, Too. When You Join IVX, You’ll Find

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits
  
  

Wage Range

Pay is based on a number of factors including market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations to our size and industry. For our Front Desk Coordinator role, we generally pay new hires between $23.00 and $25.30 per hour in the Fairfield County, CT market. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

EEO Statement

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions based on business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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