Front Desk Coordinator

Platinum Dermatology Partners; San Clemente (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator who thrives in a fast-paced environment. This role is crucial for delivering exceptional customer service and ensuring smooth front desk operations. You will be the first point of contact for patients, responsible for scheduling appointments, handling inquiries, and managing patient information. The ideal candidate is friendly, professional, and has a knack for multitasking. Join a rapidly growing network of dermatology clinics that values collaboration and excellence, where your contributions will directly impact patient care and satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time-Off

Company-Paid Holidays

Short-term/Long-term Disability

Life Insurance

Employee Referral Program

Qualifications

• 1-2 years experience in a medical office/clinic required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Experience using EMR systems is a plus.

Responsibilities

• Handle front desk operations including answering phones and greeting patients.
• Prepare necessary patient paperwork before appointments.
• Verify insurance eligibility and record patient payments.

Skills

Customer Service

Communication Skills

Medical Terminology

Mathematics Skills

EMR Systems

Education

High School Diploma or GED

Tools

EMA

Standard Office Equipment

Job description

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Job Details

Job Location

West Derm San Clemente - San Clemente, CA

Position Type

Full Time

Salary Range

$21.00 - $22.00

Description

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  
  

The ideal Front Desk Coordinator views themselves as a "Director of First Impressions". The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

General Duties & Responsibilities:

• Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient's appointment.
• Review EMA for information that needs to be updated.
• Updates patients' information and accurately enters it in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check-in/out.
• Other duties as assigned
  
  

Qualifications

Education:

• High School Diploma or GED equivalent is required.
  
  

Qualifications:

• Minimum 1-2 years experience in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Able to prioritize tasks, understand the provider's instructions, and know when to seek information or advice.
• Experience using EMR systems is a plus.
  
  

Our Competitive Benefits Package Includes The Following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays
  
  

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

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