Front Desk Coordinator I

Smile Doctors; Greenville (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Front Desk Coordinator I at an innovative orthodontic support organization. This role is crucial for creating a welcoming environment for patients and ensuring smooth operations at the front desk. You will greet visitors, manage appointments, verify insurance, and handle communications effectively. With a strong focus on building rapport with patients and fostering a positive atmosphere, this position offers the chance to grow within a supportive culture that values both personal and professional development. If you're passionate about making a difference in people's lives while advancing your career, this opportunity is perfect for you.

Benefits

Medical, dental, vision and life insurance

Short and long-term disability coverage

401(k) plan

2 weeks paid time off

Discounts on braces and clear aligners

Qualifications

• Ability to communicate effectively verbally and in writing.
• Basic knowledge of Microsoft Office is essential.

Responsibilities

• Greets customers and determines the nature of their visit.
• Handles incoming calls and manages patient information.
• Coordinates payment arrangements and updates patient charts.

Skills

Effective Communication

Listening Skills

Tools

Microsoft Office

Job description

Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator I to join our growing team.

How you'll make us better:

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Prerequisites for success

• Basic knowledge of Microsoft Office.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.

The Perks

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!