Front Desk Coordinator I

Lawrence General Hospital; Lawrence (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading community hospital in Lawrence is seeking a Front Desk Coordinator I to manage daily office activities, ensuring smooth workflow and patient communication. The role involves greeting patients, scheduling appointments, and performing clerical duties. Ideal candidates are caring, compassionate, and possess strong communication skills. This position offers competitive pay and a comprehensive benefits package.

Benefits

Competitive pay

Comprehensive benefits package

Generous paid time off

Free parking

Qualifications

• Strong communication, organizational, and interpersonal skills.
• Ability to work well in a team.

Responsibilities

• Greet patients and record interviews and history.
• Schedule appointments and manage office supplies.
• Maintain a clean and secure work environment.

Skills

Communication

Organizational Skills

Interpersonal Skills

Bilingual (Spanish and English)

Education

High School diploma or GED

Medical Assistant Certification

Job description

Position: Front Desk Coordinator I
Schedule: 8:00am - 4:30pm, Monday, Tuesday, Thursday
Hours per week: 24 hours
Posted: 3/13/2025

The Front Desk Coordinator I manages the daily activities of a Medical Office, ensuring smooth workflow and communication. Responsibilities include answering phones, greeting patients, scheduling appointments, providing reminders, and addressing patient concerns. The ideal candidate is caring, compassionate, and able to put patients at ease.

DUTIES AND RESPONSIBILITIES:

• Greet all patients, family members, and staff courteously and professionally.
• Record patient interviews, history, and chief complaints; verify insurance eligibility; collect copays.
• Schedule appointments, answer calls, and retrieve voicemails.
• Schedule diagnostic radiology and specialty tests.
• Perform clerical functions including answering phones, faxing, filing, copying, scanning, and discharge procedures.
• Manage office supplies, ensuring stock levels are maintained.
• Maintain a clean and secure work environment to protect patient privacy.

EDUCATION AND EXPERIENCE:

Required:

• High School diploma or GED
• Strong communication, organizational, and interpersonal skills
• Ability to work well in a team

Preferred:

• Medical Assistant Certification
• Experience in an ambulatory or specialty practice setting
• Bilingual in Spanish and English

Lawrence General Hospital is a private, non-profit community hospital serving the Merrimack Valley and southern New Hampshire. We are committed to providing compassionate, patient-centered care for the entire family. For over 140 years, our dedicated staff has been dedicated to improving community health.

We offer competitive pay, a comprehensive benefits package, generous paid time off, and free parking. Lawrence General Hospital is an Equal Opportunity Employer committed to diversity in the workforce.