Front Desk Coordinator — Guest Services & Campus Admin

The Bowery Mission; New York (NY); On-site; USD 30,000 - 36,000; Full time

Job summary

The Bowery Mission in New York City is seeking a Front Desk Coordinator to act as the first point of contact for guests, clients, staff, volunteers, and visitors. You will work to maintain a welcoming, hospitable environment while ensuring professionalism, safety, and organization.

Responsibilities include directing visitors, handling messages and mail, and providing cross-departmental administrative support in a fast-paced campus setting.

Qualifications

• 2+ years in customer service/administrative roles with support provided to supervisors
• Bachelor's degree or equivalent work and education
• Proficient in Office technology
• Confidentiality standards
• Embrace's the organization’s Statement of Faith

Responsibilities

• Grant or deny building access per protocol
• Direct guests/clients, volunteers, staff, vendors, and all visitors; respond to inquiries and address minor complaints
• Register all visitors and ensure volunteers are registered for scheduled activities
• Document and communicate messages; receive mail, packages, and donations
• Direct safety/emergency personnel per TBM policy and notify staff
• Provide administrative support across departments
• Route messages, deliveries, mail, and donations to the correct department
• Meet internal/external recordkeeping requirements and uphold data integrity

Skills

Customer service

Administrative support

Receptionist experience

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Office technology

Job description

The Bowery Mission in New York City is seeking a Front Desk Coordinator to act as the first point of contact for guests, clients, staff, volunteers, and visitors. You will work to maintain a welcoming, hospitable environment while ensuring professionalism, safety, and organization.

Responsibilities include directing visitors, handling messages and mail, and providing cross-departmental administrative support in a fast-paced campus setting.