Front Desk Coordinator – Compassionate Patient Care & EHR

TMS of Miami; Miami (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

TMS of Miami is seeking a professional Front Desk Coordinator to be the first point of contact for patients in a fast-paced medical office. You will greet patients, handle check-ins, manage scheduling, and assist with comprehensive administrative tasks with care and discretion.

The ideal candidate demonstrates empathy, strong communication, and organization, and is eager to learn about TMS and Spravato treatment protocols in a supportive team environment.

Qualifications

• High school diploma or GED required.
• BLS certification required or willingness to obtain after hire.
• Experience with EMR/EHR and medical scheduling software preferred.
• Previous experience in behavioral health, psychiatry, a medical office, or a private practice setting is valued.
• Excellent verbal and written communication skills.
• Compassionate, respectful, and patient-focused approach.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask and work independently in a busy office environment.
• Professional judgment and discretion handling confidential information.
• Dependable, punctual, adaptable, and collaborative.
• Willingness to learn and participate in training for TMS and Spravato treatments.

Responsibilities

• Greet patients warmly and create a calm, welcoming environment from arrival.
• Check in/out, review forms/ID, collect documents, and process payments accurately.
• Answer and screen calls; route questions to the clinical team.
• Maintain accurate patient records in the EHR and document medication refills.
• Coordinate appointment scheduling, confirmations, cancellations, and rescheduling; follow up as needed.
• Assist with prescription prior authorizations by coordinating with pharmacies and insurers.
• Maintain HIPAA-compliant confidentiality of patient information.
• Promote a respectful, patient-centered experience while staying organized and efficient.
• Perform routine admin tasks: scanning, faxing, copying, filing.
• Support daily operations and collaborate with a small team for timely service.
• Receive on-the-job training in TMS and Spravato treatment protocols.

Skills

Compassionate

Dependable

Detail-oriented

Excellent communication

Organized

Multitasking

Patient-focused

Education

High school diploma or GED

Tools

EMR/EHR systems

Medical scheduling software

Job description

TMS of Miami is seeking a professional Front Desk Coordinator to be the first point of contact for patients in a fast-paced medical office. You will greet patients, handle check-ins, manage scheduling, and assist with comprehensive administrative tasks with care and discretion.

The ideal candidate demonstrates empathy, strong communication, and organization, and is eager to learn about TMS and Spravato treatment protocols in a supportive team environment.