Front Desk / Check Out Clerk

Carolinaendo; Fort Mill (SC); On-site; USD 25,000 - 28,000; Full time

Job summary

Carolinaendo in Fort Mill, SC, is seeking a Front Desk / Check Out Clerk to greet patients, manage check-out, verify insurance, and support HIPAA-compliant administration.

You will use Athenahealth EHR, handle payments, schedule follow-ups, maintain records, and collaborate with care teams; strong computer and typing skills are essential; bilingual candidates encouraged.

Qualifications

• Experience in a medical or dental office setting is desirable.
• Familiarity with Athenahealth EMR is a plus.
• Bilingual candidates are encouraged to apply to enhance patient communication.

Responsibilities

• Greet patients and visitors warmly, making them feel valued.
• Handle check-out procedures, including payments and scheduling follow-up appointments.
• Verify insurance information and conduct insurance verification for accurate billing.
• Maintain organized medical records and HIPAA-compliant documentation.
• Utilize Athenahealth EHR to manage patient information efficiently.
• Assist with medical coding using CPT and ICD-10.
• Provide excellent customer service by addressing patient inquiries and issues.
• Collaborate with healthcare providers to review care plans and ensure smooth interdepartmental communication.
• Demonstrate strong computer skills with Microsoft Office and multi-line phone systems.
• Exhibit accurate data entry with 10-key typing and maintain patient confidentiality.

Skills

Customer service

HIPAA compliance

EHR systems

Microsoft Office

Multi-line phone system

Typing (10-key)

Medical terminology

Data entry

Tools

Athenahealth EMR

Job description

Join our dynamic team as a Front Desk / Check Out Clerk, where you’ll be the welcoming face of our organization! In this pivotal role, you will manage patient interactions, streamline check-out processes, and ensure a smooth flow of operations at the front desk. Your expertise in medical terminology and administrative support will shine as you assist patients with their needs and contribute to a positive healthcare experience.

What you’ll do:

• Greet patients and visitors with a warm and friendly demeanor, ensuring they feel valued and welcomed.
• Handle check-out procedures efficiently, including processing payments and scheduling follow-up appointments.
• Verify insurance information and conduct insurance verification to ensure accurate billing.
• Maintain organized medical records and documentation in compliance with HIPAA regulations.
• Utilize electronic health record (EHR) system Athenahealth to manage patient information effectively.
• Assist with medical coding using CPT (Current Procedural Terminology) and ICD-10 (International Classification of Diseases) standards for accurate billing.
• Provide exceptional customer service by addressing patient inquiries and resolving any issues that may arise during their visit.
• Collaborate with healthcare providers to review care plans and ensure seamless communication between departments.
• Strong computer skills with proficiency in Microsoft Office Suite and experience with multi-line phone systems.
• Excellent typing skills, including 10-key typing for efficient data entry.
• Ability to maintain confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.

Preferred qualifications:

• Previous experience in a medical or dental office setting is highly desirable.
• Familiarity with electronic medical record (EMR) system Athenahealth is a plus.
• Bilingual candidates are encouraged to apply to enhance patient communication.

Why you’ll love it here:

We are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our comprehensive benefits package supports your overall well-being, ensuring that you have the resources you need to excel in your role.

Our benefits include:

• Opportunities for professional development and growth within the organization.
• A supportive team culture that values collaboration and innovation.
• Resources for maintaining your physical and mental well-being. Join us in making a difference in the lives of our patients every day! Your role as a Front Desk / Check Out Clerk is vital to creating an efficient, welcoming environment that enhances patient care.

Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Expected hours: 40 per week
Work Location: In person