Front Desk Coordinator

The Dog Stop; Pittsburgh (Allegheny County); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Opportunity for advancement

Employee discounts

Paid time off

Job summary

The Dog Stop in Pittsburgh is seeking a friendly Front Desk Coordinator to greet clients and their dogs, schedule daycare, boarding, and grooming appointments, and keep the lobby welcoming.

As the first point of contact, you will handle phone inquiries, process payments, maintain client records, and communicate service recommendations while supporting a busy pet care team in a fast-paced environment.

Qualifications

• Prior customer service, receptionist, or front desk experience preferred.
• Genuine love for dogs and comfort handling pets of all breeds and sizes.
• Strong communication and interpersonal skills.
• Proficiency with basic computer systems, scheduling software, and point-of-sale systems.
• Ability to multitask in a busy, energetic environment.
• Reliable, punctual, and a strong team player.
• Experience in a pet care, veterinary, or animal services setting is a plus.

Responsibilities

• Greet clients and their pets with a warm, welcoming attitude upon arrival.
• Manage appointment scheduling, reservations, and check-ins/check-outs for daycare, boarding, and grooming services.
• Answer phone calls, emails, and inquiries in a timely and professional manner.
• Process payments and maintain accurate client records using pet care management software
• Communicate pet care updates and service recommendations to pet owners.
• Maintain a clean, organized front desk and lobby area.
• Collaborate with pet care staff to ensure smooth daily operations.

Skills

Customer service

Communication

Multitasking

Computer proficiency

Job description

Benefits

• Opportunity for advancement
• Employee discounts
• Paid time off

About the Role

The Dog Stop in Pittsburgh is looking for a friendly and organized Front Desk Coordinator to be the first face our furry guests and their owners see! This is a fantastic opportunity for a pet lover who thrives in a fast-paced, customer-facing environment and wants to combine their passion for animals with their people skills.

Responsibilities

• Greet clients and their pets with a warm, welcoming attitude upon arrival
• Manage appointment scheduling, reservations, and check-ins/check-outs for daycare, boarding, and grooming services
• Answer phone calls, emails, and inquiries in a timely and professional manner
• Process payments and maintain accurate client records using pet care management software
• Communicate pet care updates and service recommendations to pet owners
• Maintain a clean, organized, and inviting front desk and lobby area
• Collaborate with pet care staff to ensure smooth daily operations

Requirements

• Prior customer service, receptionist, or front desk experience preferred
• Genuine love for dogs and comfort handling pets of all breeds and sizes
• Strong communication and interpersonal skills
• Proficiency with basic computer systems, scheduling software, and point-of-sale systems
• Ability to multitask and stay organized in a busy, energetic environment
• Reliable, punctual, and a strong team player
• Experience in a pet care, veterinary, or animal services setting is a plus

About Us

The Dog Stop is a premier dog care franchise dedicated to providing a safe, fun, and loving environment for dogs of all shapes and sizes. Pet parents trust us for our top-notch daycare, boarding, grooming, and retail services that keep their pups happy and healthy. Our team is passionate about animals and committed to creating a workplace where dog lovers thrive every single day.