Front Desk Coordinator

North American Dental Group (NADG); Lebanon (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator to be the first smile patients see! This role is pivotal in ensuring a welcoming atmosphere and smooth operations at the dental practice. Your organizational skills and professionalism will shine as you handle patient interactions, manage appointments, and perform essential administrative duties. Join a dynamic team that values empathy and teamwork, while enjoying competitive benefits and opportunities for career growth. If you're passionate about enhancing patient experiences and making a difference in dental care, this is the perfect opportunity for you!

Benefits

Paid Time Off

401(k) Benefits

Career Growth Opportunities

Dynamic Work Environment

Qualifications

• 1-5 years of customer service or dental experience preferred.
• Familiarity with dental software and Microsoft Office is essential.

Responsibilities

• Handle financial tasks and insurance verification for patients.
• Answer phone calls and manage appointment scheduling efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Insurance Verification

Education

High School Diploma

Associate's Degree

Tools

Dental Software

Microsoft Office

Job description

Join to apply for the Front Desk Coordinator role at North American Dental Group (NADG)

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Join to apply for the Front Desk Coordinator role at North American Dental Group (NADG)

Position: Front Desk Coordinator – Be the First Smile Patients See!

Location: Birchwood Family Dental - Lebanon, IN

Job Type: Full-time

About Us

At our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule

• Monday: 7:45am-5:00pm
• Tuesday: 7:45am-5:00pm
• Wednesday: 7:45am-5:00pm
• Thursday: 7:45am-5:00pm

Your Role as a Front Desk Coordinator

You’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures, policies, and services to patients clearly.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need To Succeed

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

• Paid Time Off: Competitive PTO that grows with your career.
• Comprehensive Benefits: Including 401(k).
• Career Growth: Access to continuing education and development opportunities.
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?

Apply now and join a team that’s redefining dental care for the better!

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Medical Practices