Patient Coordinator

Urology-Clinics-of-North-Texas; Grapevine (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Urology Clinics of North Texas is seeking a dedicated Patient Coordinator to greet patients at check-in, collect co-pays, and support front desk operations in a busy clinical environment.

You will handle intake forms, verify insurance, assist with scheduling, and coordinate with physicians and staff to ensure a smooth patient experience.

Strong communication, attention to detail, and multitasking are essential, along with basic computer skills and familiarity with EMR/PM systems.

Qualifications

• Must have strong interpersonal and communication skills to interact with patients, co-workers and physicians.
• Able to multitask and pay close attention to detail in a fast-paced clinic.
• Basic computer skills and familiarity with the practice’s EMR/PM/scheduling system are required.

Responsibilities

• Opens the office each morning and prepares paperwork and check-in materials.
• Scans and uploads patient insurance cards and licenses; verifies demographics.
• Collects co-pays and balances prior to physician visits; routes complaints to Front Desk Supervisor.
• Assists with check-out duties and maintains lobby appearance with reading materials.
• Performs special projects as assigned and supports other staff as needed.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Attention to detail

Computer skills

EMR/PM/Scheduling

Education

High School Diploma or equivalent

Tools

EMR/PM/Scheduling software

Job description

Urology Clinics of North Texas is currently needing a Patient Coordinator. The Patient Coordinator at check in is responsible for greeting the patient upon entrance to the office and checking the patient in for his/her appointment. The employee should be willing to assist the patient, co-workers, and physicians as needed.MAJOR JOB DUTIES AND RESPONSIBILITIESOpens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)Prepares AUA’s, New Patient, PQRI, and Medical History Forms.Scans patient’s insurance card and driver’s license and uploads to the patients chart. If the Benefits Sheet states “Scan Card” the employee is to email the Insurance Verification Representative for that physician.Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date.Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician.Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator.Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets.Assists with check-out duties when necessary.Ensures all cabinets are stocked with daily work items.Performs other tasks and duties as may be added from time to time.Performs special projects as assigned by the administrator, supervisor, or other members of management.Maintains a basic understanding of urology-related conditions, diseases and procedures.Utilizes good communication skills during interactions with patients and co-workers.Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care.Responsible for lobby appearance. The lobby is expected to appear tidy at all times. The front desk employee should ensure there is always an assortment of magazines and newspapers in the lobby for patients to read. All magazines should be placed on the magazine rack/tables and garbage disposed of at the end of the day.INDEPENDENT JUDGMENTWork is performed in accordance with established procedures and by using independent judgment and discretion. The Front Desk employee is expected to analyze any patient questions and/or complaints and determine proper courses of action to take.ESSENTIAL SKILLS, BODIES OF KNOWLEDGE, AND ABILITIES THAT ARE REQUIRED FOR THE POSITIONMust have interpersonal skills as well as verbal and written communication skills necessary to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others.Must maintain professional appearance and demeanor at all times.Must have the ability to multitask and pay close attention to detail.Must have the knowledge of medical office methods and procedures.Must have basic computer skills and an understanding of the practice’s computer system. (EMR/PM/Scheduling)Must have a High School Diploma or equivalentJob Type: Full-time