Front Desk Coordinator

The Smile Salon & Day Spa; Kansas City (MO); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO and paid holidays

401(k) options

Referral bonus program

Free CE courses

Job summary

The Smile Salon & Day Spa in Kansas City, MO seeks a Front Desk/Treatment Coordinator for our modern dental practice. You will verify insurance, submit claims, explain benefits, collect balances, schedule appointments, and support the clinical team with coordination and communication.

The ideal candidate has strong communication skills, is detail-oriented, and comfortable multitasking in a busy front desk environment. Monday–Thursday schedule; full-time with varying hours.

Qualifications

• Excellent verbal and written communication skills.
• Organized, detail-oriented, and able to multitask in a busy front desk.
• Comfortable discussing treatment costs and balances.
• Strong phone etiquette and customer service mindset.

Responsibilities

• Verify insurance eligibility, benefits, and coverage.
• Submit and follow up on dental insurance claims.
• Review EOBs, denials, and outstanding claims.
• Explain treatment estimates, insurance benefits, and patient portions.
• Collect payments and follow up on outstanding patient balances.
• Schedule appointments and assist with front desk duties.
• Communicate professionally with patients and insurance companies.
• Maintain accurate patient and financial information in Dentrix.
• Greet and check in patients with professionalism and warmth.
• Present treatment plans confidently and help patients schedule care.
• Support the clinical team with coordination and communication.

Skills

Communication skills

Organization

Multitasking

Phone etiquette

Customer service

Tools

Dentrix

Job description

Overview

The Smile Salon & Day Spa seeks a Front Desk/Treatment Coordinator to join our growing, modern dental practice in Kansas City, MO! We place great emphasis on teamwork and foster collaboration within our team. The best candidate for this role has strong attention to detail and a patient-centered mindset. If this sounds like you and you meet our qualifications below, we want to hear from you!

Schedule

• Full-time
• Monday through Thursday
• Hours vary

Benefits

• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program
• Free CE courses provided by our affiliated vendors

Responsibilities

• Verify insurance eligibility, benefits, and coverage
• Submit and follow up on dental insurance claims
• Review EOBs, denials, and outstanding claims
• Explain treatment estimates, insurance benefits, and patient portions
• Collect payments and follow up on outstanding patient balances
• Schedule appointments and assist with front desk duties
• Communicate professionally with patients and insurance companies
• Maintain accurate patient and financial information in Dentrix
• Greet and check in patients with professionalism and warmth
• Schedule appointments and manage the front desk efficiently
• Make 50+ outbound calls daily to confirm appointments and contact new patients
• Present treatment plans confidently and help patients schedule care
• Support the clinical team with coordination and communication
• Maintain accurate patient records and handle insurance verifications

What We're Looking For

• Previous dental front-office experience preferred but not required
• Dental insurance/billing experience strongly preferred but not required
• Excellent verbal and written communication skills
• Professional, polished, and friendly demeanor
• Strong phone etiquette and customer service skills
• Comfortable discussing treatment costs and collecting balances
• Organized, detail-oriented, and able to multitask
• Dentrix experience preferred
• Reliable and able to work independently as well as with a team
• Positive attitude, willingness to learn, and attention to detail
• Reliable and organized with strong multitasking skills

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