Front Desk Coordinator

HealthSource Chiropractic of Frisco; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Training & development

Free uniforms

Job summary

HealthSource Chiropractic of Frisco is seeking a Front Desk Coordinator who naturally welcomes patients, builds relationships, and takes ownership of the patient experience. You will guide check-in/out, answer questions, and communicate with the clinical team to ensure smooth care navigation.

The role emphasizes teamwork, confidentiality, and a proactive attitude. Prior customer service in a healthcare-related setting is preferred, with a two-year degree optional but encouraged for growth within

Qualifications

• Previous customer service experience required.
• Healthcare, chiropractic, physical therapy, fitness, or wellness experience a plus.
• Strong communication and interpersonal skills.
• Excellent phone and computer skills.
• Proficiency with Microsoft Office/Windows.
• Ability to learn practice management and other software systems.
• Strong organization and attention to detail.
• Ability to handle confidential information appropriately.
• Positive, energetic, team-oriented attitude.
• Two-year degree or higher preferred, but not required.

Responsibilities

• Welcome patients and create an exceptional experience from check-in through check-out.
• Build genuine relationships and make patients feel known and cared for.
• Coordinate patient flow between Doctor, Rehab team, and Front Desk.
• Help patients understand and stay engaged with recommended care plans.
• Address questions and concerns with professionalism and empathy.
• Verify insurance benefits and eligibility.
• Create and maintain patient financial worksheets.
• Review financial responsibilities and collect patient charges.
• Maintain accurate patient accounts and confidential records.
• Obtain and update personal, insurance, and financial information.
• Process and follow up on third-party insurance claims.
• Scan and organize insurance EOBs.
• Maintain office inventory and supplies.
• Assist with marketing campaigns, promotional communications, and social media content.
• Participate in community outreach and relationship-building opportunities.
• Contribute ideas that improve the patient experience and strengthen the practice.
• Support patient retention and continued engagement.
• Look for opportunities to help the clinic grow—not simply complete assigned tasks.
• Work collaboratively to keep the clinic clean, organized, and welcoming.
• Jump in and help wherever needed.
• Communicate openly and respectfully with teammates.
• Participate in team meetings, training, and continuing education.
• Take responsibility, learn from mistakes, and continually improve.
• Protect patient privacy and maintain HIPAA confidentiality.

Skills

Customer service

Communication

Phone skills

Organization

Attention to detail

Education

Two-year degree

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Training & development
• Free uniforms

Front Desk Coordinator

Chiropractic & Progressive Rehabilitation Clinic

Are you someone who naturally takes ownership, loves helping people, and wants to be an important part of a growing team?

If health and wellness are important to you and you genuinely enjoy helping people feel better, move better, and get back to doing the things they love, this could be the opportunity you've been looking for.

We are an upbeat, patient-focused chiropractic and progressive rehabilitation clinic combining chiropractic care, progressive rehab/PT, and wellness services to help people improve their health and quality of life.

We are looking for a Front Desk Coordinator who wants more than a job. We want someone who wants to become an integral part of our team, build meaningful relationships with patients, contribute ideas, take ownership, and grow with the practice.

Who You Are

• Naturally makes people feel welcome, comfortable, and valued.
• Genuinely enjoys helping people and seeing patients make progress.
• Takes ownership, follows through, and sees what needs to be done without waiting to be asked.
• Is energetic, positive, friendly, and quick to smile.
• Enjoys building genuine relationships with patients and teammates.
• Communicates confidently and professionally in person and on the phone.
• Is organized, conscientious, and detail-oriented.
• Is comfortable learning new systems and taking on new responsibilities.
• Enjoys teamwork and celebrates the success of others.
• Is open to feedback and continually looks for ways to improve.
• Wants to grow personally and professionally along with the practice.

Most importantly, you naturally think, "How can I help?" and take pride in being someone our patients and team can count on.

More Than a Front Desk Position

The Front Desk Coordinator plays a vital role in the overall patient experience. As often the first and last person a patient interacts with, you'll help create an environment where patients feel welcomed, valued, and cared for.

You'll help patients navigate their care, communicate with the clinical team, understand their financial responsibilities, and stay engaged with their health goals. You'll build relationships over time, celebrate patient progress, encourage them when needed, and help them understand the importance of consistency, following their care plan, long-term wellness, and maintenance care.

What You'll Do

Patient Experience & Relationships

• Welcome patients and create an exceptional experience from check-in through check-out.
• Build genuine relationships and make patients feel known and cared for.
• Coordinate patient flow between the Doctor, Rehab team, and Front Desk.
• Help patients understand and stay engaged with recommended care plans.
• Address questions and concerns with professionalism and empathy.

Administrative & Financial Responsibilities

• Verify insurance benefits and eligibility.
• Create and maintain patient financial worksheets.
• Review financial responsibilities and collect patient charges.
• Maintain accurate patient accounts and confidential records.
• Obtain and update personal, insurance, and financial information.
• Process and follow up on third-party insurance claims.
• Scan and organize insurance EOBs.
• Maintain office inventory and supplies.

Practice Growth & Marketing

• Assist with marketing campaigns, promotional communications, and social media content.
• Participate in community outreach and relationship-building opportunities.
• Contribute ideas that improve the patient experience and strengthen the practice.
• Support patient retention and continued engagement.
• Look for opportunities to help the clinic grow—not simply complete assigned tasks.

Team & Culture

• Work collaboratively to keep the clinic clean, organized, and welcoming.
• Jump in and help wherever needed.
• Communicate openly and respectfully with teammates.
• Participate in team meetings, training, and continuing education.
• Take responsibility, learn from mistakes, and continually improve.
• Protect patient privacy and maintain HIPAA confidentiality.

What We're Looking For

• Previous customer service experience required.
• Healthcare, chiropractic, physical therapy, fitness, or wellness experience is a plus.
• Strong communication and interpersonal skills.
• Excellent phone and computer skills.
• Proficiency with Microsoft Office/Windows.
• Ability to learn practice management and other software systems.
• Strong organization and attention to detail.
• Ability to handle confidential information appropriately.
• Positive, energetic, team-oriented attitude.
• Two-year degree or higher preferred, but not required.

Most importantly, we're looking for the right person and the right attitude. Skills can be developed. We want someone who genuinely cares about people, takes pride in their work, and wants to make a difference.

What We Offer

• Competitive pay
• Opportunity to earn quarterly bonuses
• Positive, energetic, team-oriented work environment
• Professional growth and development opportunities
• Meaningful impact on patients' lives
• Opportunity to grow with a progressive and expanding practice

If This Sounds Like You...

If you’re looking for a position where you can make a difference, build relationships, take ownership, contribute ideas, and become an important part of a growing team, we’d love to hear from you.

We're looking for someone who wants to help people, help their teammates, and help build something they're proud to be part of.

If that sounds like you, we want to meet you.