Patient Experience & Growth Coordinator

The Motherhood Alliance, LLC.; Green Bay (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Flexible schedule

Paid training

Hands-on development

Opportunities for advancement

Gym membership

Employee discount

Job summary

Prime Family Chiropractic Centers is seeking a friendly, people-centered team member to welcome patients and coordinate scheduling for families. You will build relationships, follow up with prospective clients, and help families take the next step toward care.

No chiropractic experience is required; we value enthusiasm, accountability, and initiative. This part-time role includes hands-on training and opportunities for growth in a welcoming, family-focused clinic.

Qualifications

• Experience in sales, hospitality, customer service, patient coordination, or relationship-based roles is a plus. Chiropractic experience is NOT required.

Responsibilities

• Welcome patients and create a great first impression.
• Build genuine relationships with patients and families.
• Follow up with prospective patients via calls, texts and emails.
• Help families take the next step toward scheduling care.
• Communicate the value of services and answer questions.
• Support patient retention and reactivation efforts.
• Maintain organized patient communication and follow-up systems.
• Work toward measurable goals for scheduling and patient experience.
• Assist team with daily clinic operations.

Skills

People skills

Sales mindset

Initiative

Follow-through

Coachable

Goal oriented

Positive energy

Phone communication

Dependable

Job description

Are you a people person who loves a challenge? Do you love talking to people, making connections, and helping others take the next step? Are you the type of person who follows through, takes initiative, and doesn't need someone reminding you to get things done? We might have the perfect opportunity for you! At Prime Family Chiropractic Centers, we're not your typical clinic office. We specialize in helping pregnant moms, babies, children, and families experience a different approach to health and wellness. We're passionate about creating an exceptional patient experience, and we're looking for someone who shares that passion.

What You'll Be Doing

• Welcoming patients and creating an incredible first impression
• Building genuine relationships with patients and families
• Following up with prospective patients through phone calls, texts, and emails
• Confidently helping interested families take the next step toward scheduling care
• Communicating the value of our services and answering questions
• Supporting patient retention and reactivation efforts
• Maintaining organized patient communication and follow-up systems
• Working toward measurable goals for scheduling, follow-up, and patient experience
• Supporting our team with daily clinic operations

You're Our Kind of Person If You...

• Love talking to people. Starting conversations comes naturally to you.
• Have a sales mindset. You enjoy helping people make decisions and aren't afraid to ask for the appointment.
• Follow through. You don't let opportunities or important details fall through the cracks.
• Are coachable. You welcome feedback and enjoy improving your skills.
• Take initiative. You see what needs to be done and make it happen.
• Are motivated by goals. You enjoy knowing your numbers and working toward results.
• Bring positive energy. You're friendly, professional, enthusiastic, and approachable.
• Are comfortable on the phone. Calling someone doesn't make you nervous.
• Are dependable. Your team can count on you.

What We Look For:

Experience in sales, hospitality, customer service, patient coordination, or relationship-based roles is a plus. Chiropractic experience is NOT required. We're happy to teach you about our services. What we can't teach is genuine enthusiasm, personal accountability, and the desire to grow.

What We Offer:

• Part-time employment starting at $15/hour
• A welcoming, family-focused workplace
• Hands-on training and professional development
• Opportunities to develop communication, sales, and customer experience skills
• The opportunity to make a meaningful difference in the lives of local families

A Little About Our Culture

We believe exceptional service isn't about doing the bare minimum. It's about creating moments that make people feel seen, heard, and valued. We work hard, celebrate wins, support each other, and believe in continuous improvement. We're looking for someone who wants to contribute, not simply clock in and clock out.

Benefits

• Employee discount
• Flexible schedule
• Gym membership
• Opportunities for advancement
• Paid training
• Referral program