Front Desk Coordinator

Developmental Therapy Inc; Durham (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Developmental Therapy Inc. is seeking a Front Desk Coordinator for their busy Durham clinic. This full-time position is essential for coordinating administrative tasks, ensuring high-quality service, and maintaining a positive environment for patients and staff. Applicants should have a high school diploma, experience in customer service, and strong communication skills. The role involves managing schedules, verifying insurance, and maintaining the front desk area efficiently.

Benefits

Medical insurance

Dental insurance

Health insurance

Vision insurance

Paid vacation

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in customer service and office work.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate administrative duties including scheduling and collections.
• Maintain smooth communication between internal and external parties.
• Ensure front desk collections are completed on the same day of service.

Skills

Communication skills

Problem-solving skills

Time management

Teamwork

Education

High school diploma or GED

College degree in Business Administration or equivalent preferred

Job description

The Front Desk Coordinator in Durham coordinates everything needed in the our durham clinic. This is a very busy position that reports directly to the Front Desk Manager director and is often the first face of DTA that our community sees. The Durham Front Desk Coordinator will have to coordinate administrative duties, including (but not limited to): scheduling, in-clinic collections, insurance verifications, and continued insurance authorizations.

Job Location:

• Job Title: Front Desk Coordinator
• Reports To: Front Desk Manager
• Job Status:Full Time
• Post Date: December 30, 2023
• Valid Through:2025-12-31
• Job Code:FDFTDur
• medical
• dental
• health
• vision
• paid vacation

Qualifications

Educational Experience

high school

A College Degree In Business Administration Or Equivalent Is Preferred, At A Minimum Candidates Are Required To Have A High School Diploma Or GED.

Work Experience

This is a very important position within our organization. Must have a high communication level with excellent control to effectively collaborate and present complex information. Excellent time management and organization is key to this position for prioritizing tasks and meeting deadlines. Prediction of schedules is critical, so being detail oriented and having strong problem solving skills is needed to identify and resolve issues efficiently as well as having adaptability and flexibility to adjust to changing priorities and work environments. Must be able to work independently while also enjoying and showcasing strong teamwork capabilities. Must keep great PR with our public, in person, over the phone or via e-mail while providing exceptional service and building positive relationships with clients.

• High school diploma or GED
• At least two years of training or experience in customer service and office work
• Strong verbal and written communication skills

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

• Ensuring the internal and external communications of the company flow smoothly and efficiently.
• Keeping a good working relationship with all referral sources, both new and existing
• Overseeing the setting of patient appointments efficiently and for maximum production.
• Ensuring that appointments by patients are kept.
  • This includes rescheduling within the same week when possible
  • Enforcing DTA “No show” and 24-hour cancellation policies
• Ensuring referrals convert into evaluations with minimal delay.
  • Tracking referrals
  • Completing insurance authorizations and re-authorizations
• Ensuring all services provided have full billing information obtained before service is rendered.
• Ensuring front desk collections are done fully and on time (same day of service).
• Maintain the reception area, keeping it clean and free of clutter
• Maintain an orderly & clean waiting area
  • Ensure it is clean, chairs put away, etc.

Quotas

• 90% or better arrival rate
• 90% capacity of therapy schedules

Application Form

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Equal Access to programs services and employment opportunities is available to all persons without regard to race, religion, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity), disability, sickle cell or hemoglobin C trait, genetic information, or any other basis protected by federal, state, and/or local law.
In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternative format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.