Front Desk Coordinator

Greater Lynn Senior Services, Inc.; Lynn (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Greater Lynn Senior Services, Inc. is seeking a Front Desk Coordinator to manage the reception area and assist visitors, clients, and staff. The role requires a minimum of a High School diploma and two years of related experience and offers a comprehensive benefits package. Join a team dedicated to providing excellent service in a supportive environment.

Benefits

Medical and Dental insurance

Flexible Spending Accounts

12 paid holidays each year

Tuition Assistance after one year

Employee Assistance Program

Qualifications

• 2 years of relevant experience in a fast-paced front desk or reception role required.
• Previous work experience with elder issues preferred.
• Ability to handle confidential information according to HIPAA guidelines.

Responsibilities

• Manage the busy lobby and reception area.
• Greet and direct visitors, clients, and job candidates.
• Answer a multi-line switchboard and handle administrative tasks.

Skills

Proactive

Intuitive

Professional demeanor

Bilingual Spanish

Education

High School diploma or equivalent

Job description

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Join the GLSS Team and make a difference every day! GLSS is looking for talented and caring individuals to join our team.

Benefits: GLSS embraces the need for our Employees to have work-life balance and offers a generous benefits package that starts on your date of hire! Depending on your scheduled hours of work you may be eligible for:

• Medical and Dental insurance
• Health Spending Account
• Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance
• 12 paid holidays each year
• 15 sick days per year
• 2+ weeks of vacation starting year 1 and increasing with your years of service
• 403b Retirement Savings Plan with an Agency match
• Agency paid life insurance
• Optional short term and long disability
• Option to purchase additional life insurance for you and family members
• Tuition Assistance after one year of employment
• Mileage reimbursement
• Employee Assistance Program to assist you in dealing with life challenges
• Employee referral bonuses of up to $1,000
• Travel Assistance Program - Free
• Life Planning Services - Free
• Optional benefits including Vision, Pet Insurance, Whole Life Insurance for you and your family members, Short Term Disability, Accident Insurance, Critical Illness Insurance
  
  

Position Overview: The Front Desk Coordinator manages the fast-pace, busy lobby and reception area. The coordinator is responsible for greeting and directing all visitors, including vendor, clients, consumers and job candidates. The Coordinator must ensure compliance of building security and adhere to the sign-in and security procedures. The Coordinator will be responsible for answering a multi-line switchboard and connecting callers with the appropriate department or resource. The coordinator will handle administrative tasks, calendar management, mass mailings and accept company deliveries. Additional responsibilities include identifying individual's needs and guiding them in the right direction.

Position Responsibilities: Communicates regularly with manager and department concerning any issues or changes. Answers phone in courteous and professional manner. Provides individuals with information requested or refers individuals to the appropriate program or employee. Transfer callers or messages to voicemail if an employee is unavailable. Responsible for maintaining a knowledge of all agency employees, phone extensions, and program information.

Qualifications

• Minimum of a High School diploma or equivalent required
• Minimum of two (2) years of recent, relevant experience in a fast-pace front desk or reception role required
• Previous work experience working with elder issues as well as adults with disabilities preferred
• Must possess a proactive, intuitive, patient and professional demeanor
• Bilingual Spanish preferred
• Ability to process information accurately and to make appropriate decisions based on the specific situation and circumstances
• Ability to work both independently and as part of a team
• Professional demeanor and ability to handle confidential information and documents with discretion and according to GLSS policy and HIPAA guidelines
  
  

Hours

Full Time 40 hours per week, Monday through Friday

*GLSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.*

*GLSS will provide reasonable accommodations to applicants with disabilities upon request*

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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