Front Desk Coordinator

Tracy Anderson Method; Village of Sag Harbor (NY); On-site; USD 44,000 - 47,000; Full time

Job summary

Join a dynamic fitness studio as a Front Desk Coordinator, where you'll provide exceptional customer service in a fast-paced luxury environment. This role requires a passion for health and wellness, as well as strong communication and multitasking skills. Whether full-time or part-time, become a key player in creating an outstanding client experience at the Tracy Anderson Method.

Benefits

Medical/Dental/Vision

Competitive salary based on experience

On-site fitness studio classes

Discount on all retail

401(k) matching

Employee assistance program

Life insurance/STD/LTD

Paid time off

Qualifications

• Excellent interpersonal and communication skills.
• Passion for health, fitness, and the Tracy Anderson Method.
• Ability to multitask in a high-energy environment.

Responsibilities

• Provide superior guest service and greet clients upon arrival.
• Manage phone calls and inquiries professionally.
• Maintain a clean and organized front desk area.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Passion for health and fitness

Job description

Description

Front Desk Coordinator

At Tracy Anderson Mind and Body

Location: Sag Harbor/Water Mill Studios

This is a full time or part time seasonal role (potential for permanent hire) that requires flexible schedule including evenings and weekends

Hourly Rate $21.00

Tracy Anderson is a specialized genre of fitness that is practiced and celebrated worldwide. It's a dynamic, holistic approach to movement designed for total-body balance, and built to evolve with clients throughout their lives

At our members-only studios (New York City, Los Angeles, the Hamptons, London, and Madrid), we offer clients new weekly classes featuring the latest Tracy Anderson choreography, prescribed custom training regimens, one-on-one training, and other bespoke options. Each studio hosts a dedicated training team with deep knowledge of Tracy's original language of movement, based on more than two decades of scientific research and proven results.

What sets Tracy Anderson apart is both the quality and quantity of original choreography and content. Creating new sequences every week for over 20 years, Tracy has curated the largest bank of creative fitness content on record—and continues to provide clients with curriculums that evolve with them. She has released several workout tools and systems, including the patented Iso-Kinetic Band System, The Hybrid Body Reformer, and The Super G Floor. She also launched the Online Studio: the all-in-one virtual platform for clients around the world to experience the Tracy Anderson Method. With members in over 50 countries, the Online Studio releases new classes for 3 fitness levels every single week—so virtual members can train in lockstep with our in-person clients—in addition to TA LIVE: real-time classes streamed live from our studios across the globe for members to join. The Online Studio also hosts elective content, chef-curated menus, the latest issues of Tracy Anderson Magazine, and so much more.

In recent years, she has revolutionized the fitness industry with several innovations starting with MYMODE: a never-before-seen apparatus that expands and mutates into diverse forms. MYMODE thousands of movement algorithms with a first-of-its-kind approach to sustainability in the workout space. As a complement to the higher intensity workouts, Tracy developed HeartStone: a moving meditation program that fuses grounding, slow movement, and sound healing for a deeply tranquil practice. Most recently, she released the Growth Rings Collection: a brand new take on strength-training that reimagines the practice of lifting weights in ways that nurture and support the body through every stage in life.

Job Description

We are seeking a passionate, customer service-oriented, and hard-working individual to join our team as a Front Desk Coordinator at Tracy Anderson Method. This position is perfect for someone who thrives in a fast-paced, luxury fitness environment and has a deep love for health and wellness.

Key Responsibilities

Overview of responsibilities and major areas are:

• Provide superior guest service, ensuring every client feels welcome, valued, and supported.
• Greet clients upon arrival, check in for classes, and assist with scheduling.
• Manage phone calls, emails, and other inquiries with professionalism and enthusiasm.
• Maintain a clean, organized, and welcoming front desk area.
• Work collaboratively with the studio team to create an exceptional client experience.
• Help facilitate class transitions and ensure smooth operations throughout the day.
• Guide consumers with regards to the latest happenings within the studio.
• Ensure the brand aesthetic and studio appearance is always upkept.
• Accurately follow the daily checklist (pre/during/post) shift activities.
• Work with Studio Manager and Sr. Management to support the financial goals and operational needs of the studio.
• Occasionally travel between our 59th Street and Tribeca locations as needed.
• Be knowledgeable about the Tracy Anderson Brand: history, products/programs, and all pricing.
• Field both internal and external general questions and inquiries
• Working with the studio to convey member concerns and feedback.
• Responsible for general administrative computer work and ownership surrounding MindBody Online.
• Effectively book, cancel and reschedule classes for members/drop-ins.
• Prepares new records/files within MindBody Online.
• Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customer's attention.
• Receive and transfer all inventory to the appropriate location.
• Pro-actively watch for theft to avoid shrinkage.
• Support studio managers in maximizing and maintaining studio operational efficiency.
• Other duties assigned by management.
• Support TA LIVE experience and troubleshooting with camera set up and streaming
  
  

Qualifications

POSITION REQUIREMENTS

• Excellent interpersonal and communication skills.
• Passion for health, fitness, and the Tracy Anderson Method.
• Positive attitude and strong work ethic.
• Ability to multitask and thrive in a high-energy, fast-paced environment.
• Previous experience in customer service, hospitality, or fitness industry is a plus.
  
  

What We Offer (permanent Employment Only)

• Medical/Dental/Vision
• This role offers a competitive salary based on experience & performance
• On-site fitness studio classes. Discount on all retail
• 401(k) matching
• Employee assistance program
• Life insurance/STD/LTD company paid
• Paid time off
  
  

EEO Statement

Tracy Anderson (TA) is an equal-opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TA are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TA will not tolerate discrimination or harassment based on any of these characteristics.