PT/OT Front Desk Coordinator

OAA Orthopaedic Specialists; Lehighton (Carbon County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading orthopaedic rehabilitation facility is seeking a Front Desk Coordinator to support daily activities by managing patient care and providing exceptional customer service. Responsibilities include scheduling appointments, handling payments, and maintaining patient records efficiently.

Qualifications

• 1-3 years of related experience and/or training.
• Knowledge of third-party insurance preferred.
• Previous medical office experience preferred.

Responsibilities

• Schedule appointments and manage patient records.
• Provide excellent customer service to patients.
• Collect payments and maintain insurance information.

Skills

Customer Service

Verbal Communication

Organization

Education

High School Diploma

Related experience/training

Job description

Summary: The Front Desk Coordinator will provide clerical support for the day-to-day activities of our orthopaedic rehabilitation facility through coordination of patient care across all specialties. The Front Desk Coordinator will provide exceptional customer service to the physical and occupational therapy patients of OAA Orthopaedic Specialists.

Essential Functions

• Demonstrates excellent customer service with patients and visitors, both in-person and on the phone
• Immediately greets and directs patients and visitors
• Schedules appointments in the electronic medical record.
• Answers telephone calls promptly and courteously.
• Utilizes resources to contact patients to reschedule appointments as needed
• Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed
• Updates, and maintains accurate patient insurance information
• Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution
• Collects co-payment and balances from patients and reconciles daily cash report
• Collects payment for durable medical equipment and files appropriate paperwork
• Receives medical records requests and disability forms
• Records patient communications within the electronic medical record
• Other duties may be assigned
  
  

Qualifications

• High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
• Computer experience required
• Knowledge of third-party insurance preferred
• Previous medical office experience preferred
• Excellent verbal communication skills
• Prior customer service experience