Front Desk Coordinator

North American Dental Group (NADG); Buffalo (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Great office culture

Attractive compensation plan

Three medical plans

100% dental insurance for team member

Generous PTO policy

401k plan with employer contribution

Job summary

A dental practice in Buffalo seeks a Front Desk Coordinator to manage patient interactions and handle financial processes. Responsibilities include clerical tasks, patient scheduling, and explaining services. The ideal candidate will have customer service and dental experience. Competitive pay starting at $18/hour and various benefits offered.

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Ability to learn new programs as needed.

Responsibilities

• Handle financial information and perform insurance verification.
• Perform clerical tasks like sorting, answering calls, and managing appointments.
• Explain procedures and services to patients.
• Present financial policies and collect payments.
• Track no-shows, cancellations, and late arrivals.

Skills

Customer service skills

Financial information handling

Knowledge of dental software

Microsoft Office proficiency

Education

High School Diploma or equivalent

Associate's degree preferred

Job description

Join to apply for the Front Desk Coordinator role at North American Dental Group (NADG)

Overview

• Great office culture- You got to see it yourself!
• Attractive compensation plan and incentives
• Three great medical plans to choose from-eligible right away!
• HSA/FSA plans with Childcare
• Dental insurance for the team member is paid by the company 100%
• Two vision plans to choose from
• Generous PTO policy
• Paid holidays
• 401k plan with employer contribution

Smiling from Open to Close (Pay Rate starting at $18.00 per hour. Compensation commensurate based on experience and skills)

Full time or part time including 1 evening shift

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

• High School Diploma or equivalent (Associate's degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.